Adam Dragisich
BRENTWOOD,CA
Summary
I am committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
21
21
years of professional experience
Work History
Service Advisor
Antioch CJDR
05.2022 - 09.2023
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained excellent Survey ratings month in and month out.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Finance Manager
Antioch Nissan
04.2018 - 10.2022
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
- Identified opportunities to cross-sell and upsell loan products to customers.
Fleet Manager
Antioch Nissan
03.2008 - 04.2018
- Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
- Responsible for maintaining proper level of vehicle inventory and work with district managers to maximize the very best inventory as well as proper inventory levels.
- Increased fleet sales revenue by developing and implementing effective sales strategies.
- Established strong client relationships for repeat business and customer loyalty.
- Negotiated favorable pricing and terms with vendors to reduce costs and increase profitability.
- Optimized inventory management processes to ensure efficient allocation of resources and quick response times for customers.
SARGEANT
USAF
12.2002 - 12.2006
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Responsible for 10 million plus worth of military equipment inbound and outbound daily at home unit and when deployed.
- Honorable discharge in 2006. Multiple high level achievements and medals.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Associate of Applied Science - Computer Technology
Heald College
Martinez, CA08.1999
High School Diploma -
Northgate High School
Walnut Creek, CA06.1997
Skills
- Customer Service
- Customer Retention
- Clerical Support
- Service Estimates
- Service Recommendations
- Sales expertise
- Listening Skills
- Handling Customer Complaints
- Repair Quality Inspections
- Client rapport
Timeline
Service Advisor
Antioch CJDR
05.2022 - 09.2023
Finance Manager
Antioch Nissan
04.2018 - 10.2022
Fleet Manager
Antioch Nissan
03.2008 - 04.2018
SARGEANT
USAF
12.2002 - 12.2006
Associate of Applied Science - Computer Technology
Heald College
High School Diploma -
Northgate High School
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