Goal-oriented Top Performing Sales Consultant successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.
Hi, I’m
Adam Duncan
Sales Consultant
Yorkville,IL
Summary
Overview
15
years of professional experience
Work History
CarMaxNaperville, IL
Automotive Sales Consultant
04.2009 - Current
Job overview
- Provided product information, features, and benefits to customers.
- Educated customers about sales processes, warranty requirements and service standards.
- Conducted follow-up calls to ensure customer satisfaction after vehicle purchase or service visit.
- Followed up with customers to build long-term relationships and successful referrals.
- Formed impactful relationships with current customers while initiating cold and warm calls with prospects.
- Collaborated with service department personnel to ensure customer satisfaction.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Resolved any customer complaints in a timely manner while maintaining excellent customer relations.
- Described merchandise and explained use, operation and care.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Maintained up-to-date database of sales contacts and customer information.
- Assisted in developing customer financing options.
- Consistently exceeded quotas by pursuing and closing sales.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Advised customers on extended warranties, insurance policies, and other related services.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Attended regular training sessions to stay current with changes in industry trends and regulations.
- Answered customer inquiries regarding vehicle availability, specifications, financing terms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Southern Illinois University CarbondaleCarbondale, IL
Bachelor of Science from Advertising
05-2008
University Overview
Skills
- Customer Relationship Management
- Sales and Marketing
- Sales Conversion
- Friendly and Enthusiastic
Accomplishments
Accomplishments
- Member of the Presidents Club for 11 years
- Consistently in the top 30% of Presidents Club nationwide
- Named Store Champion
- Sold over 3,000 cars
- 97% customer approval rating
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementTimeline
Automotive Sales Consultant
CarMax
04.2009 - Current
Southern Illinois University Carbondale
Bachelor of Science from Advertising