Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Adam Elqaza

Customer Service
Orange,US

Summary

Customer Service and sales guru with in-depth knowledge and experience working as a Sales Leader for Commonwealth Carwash with a Bachelor’s Degree. Analytical, results-driven eager to utilize skills and knowledge gained through education and experience to assist organizations in developing and executing marketing strategies to drive business growth. Exceptional communication skills and strong ability to lead teams through demanding situations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
years of professional experience
1
Certification
1

Bachelors degree

Work History

Rival Transport

Manager/Dispatch Supervisor
06.2020 - 06.2023

Job overview

  • Customer Support
  • Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability
  • Answer customers' questions, and provide information on procedures or policies
  • Maintain records, such as vehicle logs, records of cargo, or billing statements, in accordance with regulations
  • Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones., Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills..

Commonwealth Carwash

Manager/ Sales/ Customer Service
08.2014 - 02.2020

Job overview

  • Customer Support
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.

Education

University Overview

California State University of Fullerton
Fullerton, CA

Bachelor of Science from Psychology
06.2021

University Overview

Skills

  • Customer Service
  • Communication
  • Problem Solving
  • Sales
  • Leadership
  • Customer File Maintenance
  • Customer Service Standards
  • Customer Inquiries

Certification

Technical Support Certificate

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Manager/Dispatch Supervisor
Rival Transport
06.2020 - 06.2023
Manager/ Sales/ Customer Service
Commonwealth Carwash
08.2014 - 02.2020
California State University of Fullerton
Bachelor of Science from Psychology
Adam ElqazaCustomer Service