Dynamic leader with a proven track record at Doherty Enterprises-Applebees, enhancing operational efficiency and employee satisfaction. Expert in operations management and fostering team leadership, I've spearheaded initiatives that significantly improved collaboration and fiscal control. Skilled in strategic planning and execution, my approach has consistently delivered exceptional results and customer satisfaction, driving organizational growth.
Overview
34
34
years of professional experience
Work History
Area Director of Operations
Doherty Enterprises-Applebees
03.2010 - Current
Improved operational efficiency by streamlining processes and implementing new systems.
Promoted a culture of excellence by fostering strong teams focused on delivering exceptional results in all aspects of operations.
Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
Enhanced employee satisfaction with regular performance reviews, mentoring programs, and team-building events.
Oversaw financial planning activities such as budgets, forecasts, and expense management for better fiscal control within the organization.
Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
Managed cross-functional teams for successful project outcomes and increased department productivity.
Spearheaded process improvements aligning internal workflows increasing efficiency in day-to-day operations.
Championed change initiatives throughout the organization by effectively communicating benefits while addressing stakeholder concerns.
Provided leadership in crisis situations, effectively addressing issues and guiding teams toward resolution.
Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
General Manager/TGM/Executive Assistant to the General Manager
Doherty Enterprises-Applebees
03.2002 - 03.2010
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Red Lobster
03.1991 - 03.2002
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
Associate Of Technology - Information Technology
Nyit
Old Westbury, NY
Bachelor Of Accounting - Accounting And Finance
York College
Jamaica, NY
06.1993
Skills
Operations management
Recruitment and retention
P&L management
Human resources management
and execution
Quality assurance
Business management
Performance analysis
Cost control
Financial controls implementation
Customer service
Attention to detail
abilities
Multitasking
Organizational skills
Team leadership
Decision-making
Relationship building
Conflict resolution
Recruitment and hiring
Operations management
Operations management
Problem-solving
Timeline
Area Director of Operations
Doherty Enterprises-Applebees
03.2010 - Current
General Manager/TGM/Executive Assistant to the General Manager