Adam Ewald
Cary,USA
Summary
Results-oriented service operations professional with expertise in leading cross-functional initiatives and process optimization. Developed tools using PowerApps to enhance service efficiency and compliance, while managing a diverse client portfolio. Adept at fostering team collaboration and implementing effective administrative processes to support continuous improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Administrator
SCHUNK INTEC
Morrisville, USA
03.2025 - Current
- Facilitated service operations for 100+ active client accounts, ensuring accurate scheduling and adherence to documentation standards.
- Developed and executed administrative processes to prioritize job tasks and clarify personnel responsibilities.
- Led systems initiatives for the team using extensive knowledge of SAP and PowerApps tools acquired during a previous leadership role.
- Assisted with onboarding and audit preparation, coordinating cross-functional efforts to uphold ISO 9001 compliance.
Service Team Lead
SCHUNK INTEC
Morrisville, USA
02.2023 - 03.2025
- Led team of 5; managed time card processing, hiring and onboarding, resource allocation, and executive reporting on department performance
- Managed end-to-end repair scheduling for 100+ client accounts, coordinating resources to consistently meet delivery commitments
- Designed and deployed a PowerApps field service platform that consolidated 3 legacy systems into one, adopted by ~150 employees company-wide
- Developed second PowerApps tool to standardize repair quoting, enhancing approval time and improving cost accuracy
- Sole owner of aftersales section for ISO 9001:2015 certification; passed three consecutive external audits with zero material findings
Customer Support, Service & Scheduling Coordinator
SCHUNK INTEC
Morrisville, USA
11.2018 - 02.2023
- Coordinated customer orders from entry to shipment, ensuring timely scheduling for active service accounts
- Generated repair quotes and coordinated on-site service visits, maintaining key customer relationships as primary contact
- Verified technician evaluation reports for accuracy of repair scope and cost prior to customer delivery, enhancing service reliability
- Authored new process documentation (PDs) aligned to the SAP implementation to standardize workflows across the service team
- Acted as key user for company-wide SAP ERP rollout: configured modules, migrated legacy data, and delivered departmental training
Service Technician
SCHUNK INTEC
Morrisville, USA
07.2018 - 11.2018
- Evaluated approximately 20 incoming repair units weekly for repairability by analyzing engineering drawings and BOMs.
- Rebuilt mechanical assemblies and conducted bench tests to confirm functionality before customer return.
- Followed quality assurance procedures at every service process stage to maintain high standards.
- Documented service activities and maintenance logs to enhance traceability.
Shipping, Receiving & Warehouse Associate
SCHUNK INTEC
Morrisville, USA
07.2015 - 07.2018
- Processed ~600 outbound product orders per week with 0% forklift incident rate
- Managed inbound receiving, inventory stocking, and annual inventory audits to ensure accurate tracking and organization.
- Collaborated with team members to streamline workflow, minimizing delays and enhancing overall operations.
- Trained new hires on safety procedures and operational tasks to promote workplace safety and efficiency.
Backroom Team Member
Target
Charlotte, USA
09.2014 - 07.2015
- Processed incoming merchandise using handheld scanners and inventory systems, ensuring accurate tracking of inventory.
- Organized stockroom to enhance inventory management and improve accessibility for team members.
- Assisted team members in restocking sales floor, optimizing availability of products for customers.
- Cleaned and organized backroom areas to ensure a safe working environment.
Shipping, Receiving & Warehouse Associate
Schunk Inc
Morrisville, USA
06.2012 - 07.2014
- Processed ~600 outbound product orders per week with 0% forklift incident rate
- Managed inbound receiving, inventory stocking, and annual inventory audits to ensure accurate tracking and organization.
- Collaborated with team members to streamline workflow, minimizing delays and enhancing overall operations.
- Trained new hires on safety procedures and operational tasks to promote workplace safety and efficiency.
Construction Worker
JC Edwards Inc
Raleigh, USA
06.2010 - 06.2012
- Assembled projects, including handrail installation, concrete work, and bridge construction, ensuring compliance with safety standards
Education
Business Analyst Program -
Wake Technical Community College
Raleigh, NC06-2026
Associate of Science Coursework -
Durham Technical Community College
Durham, NCHigh School Diploma -
CE Jordan High School
Durham, NC06-2011
Skills
- Customer Operations
- Project Coordination
- Stakeholder Management
- Process Improvement
- ISO 9001 Compliance
- SAP / ERP Systems
- Microsoft PowerApps
- Auditing Procedures
- SOPs & Documentation
- Data analysis
- Schedule Management
- Microsoft Office Suite
- Cross-functional coordination
- Time management
- Team Leadership
- Customer service
Certification
- Certified Associate in Project Management (CAPM), PMI, 05/26
- Google Project Management Certificate, 12/25
- 6S Certification, 01/23
- Business Analyst Program, In Progress, Wake Technical Community College
- Associate of Science Coursework, Durham Technical Community College
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Service Administrator
SCHUNK INTEC
03.2025 - Current
Service Team Lead
SCHUNK INTEC
02.2023 - 03.2025
Customer Support, Service & Scheduling Coordinator
SCHUNK INTEC
11.2018 - 02.2023
Service Technician
SCHUNK INTEC
07.2018 - 11.2018
Shipping, Receiving & Warehouse Associate
SCHUNK INTEC
07.2015 - 07.2018
Backroom Team Member
Target
09.2014 - 07.2015
Shipping, Receiving & Warehouse Associate
Schunk Inc
06.2012 - 07.2014
Construction Worker
JC Edwards Inc
06.2010 - 06.2012
Business Analyst Program -
Wake Technical Community College
Associate of Science Coursework -
Durham Technical Community College
High School Diploma -
CE Jordan High School