Adam Ex
La Quinta,CA
Summary
Personable and driven individual with strong interpersonal and communication skills, well-suited for client-focused roles. Possesses foundational understanding of sales strategies and CRM software, coupled with ability to quickly learn and apply advanced sales techniques. Aims to drive significant growth and positive client relationships.
Overview
16
16
years of professional experience
Work History
Sales Consultant
Mattress Firm
01.2023 - Current
- Created an environment where the customer is always at the center by cultivating strong relationships
- Provided technical and product knowledge information to customers, serve as subject-matter-expert
- Drove individual sales performance and KPIs while demonstrating company values and supporting company initiatives
- Executed current visual merchandising and POP standards
- Adhered to company merchandising and marketing programs to standard
- Followed company policy and execute company standards on appearance and functionality
- Maintained customer relationships during and post-purchase (e.g., resolving issues, deliver reminders, resolving concerns etc.)
- Seeker and accepted constructive feedback for continuous personal, professional and performance development
- Continued to develop skills, competencies, product knowledge through assigned course work, training and other company led activities
- Maintained awareness of competition, advertisements and services offered, develop strategies to counter
- Leveraged social media to positively impact brand awareness and increase sales
- Ensured timely open and closing procedures
- Followed all Company procedures on cash handling including acceptance of payment and deposit processes
- Ability to push and pull and lift up to 50 pounds to assist customers with load outs and in store purchases
- Adhered to all sales processing policies to ensure the proper creation and execution of customer invoicing
- Professional communication and representation of company brand in all internal and external interactions
- Completed all required training modules and certifications prior to the due date
- Ensured all safety policies and procedures are followed to maintain a safe work environment for all
- Communicated professionally with all internal and external contacts
- Followed all Company policies and execute company standards on appearance and functionality as well as appropriate brand representation
- Communicated any concerns or issues to leadership to ensure proper efficiency of department and company operations
Front Desk/Night Auditor/Sales
Marriott International
01.2020 - Current
- Greeting and checking in guests, providing a warm welcome and addressing their inquiries
- Managing guest reservations, ensuring accuracy and resolving any issues
- Assisting with check-out procedures and handling payments
- Providing information about hotel facilities, local attractions, and services
- Handling guest complaints and ensuring guest satisfaction
- Coordinating with other hotel departments to ensure a seamless guest experience
- Identifying potential clients and developing sales strategies to attract new business
- Building and maintaining relationships with corporate clients and travel agencies
- Responding to inquiries + preparing proposals for events, meetings, + room-bookings
- Conducting site tours to showcase hotel facilities and services to potential clients
- Negotiating and finalizing contracts, ensuring terms and conditions are met
- Collaborating with other hotel departments to ensure successful execution of events
Lead Retail Sales Consultant
AT&T
01.2013 - 01.2021
- Guiding and leading a team of retail sales consultants to achieve sales targets and provide exceptional customer service
- Demonstrating in-depth knowledge of AT&T’s products, services, and promotions to effectively assist customers in making informed purchasing decisions
- Interacting with customers in the retail store, understanding their needs, and recommending appropriate solutions such as mobile plans, devices, and accessories
- Providing coaching, training, and support to fellow sales consultants, fostering their professional growth and ensuring consistent customer experiences
- Overseeing inventory levels, ensuring availability of products, and coordinating with inventory management teams as needed
- Compiling and analyzing sales data, preparing reports on team performance, and sharing insights with management
- Addressing customer concerns and resolving issues in a timely and effective manner to maintain customer satisfaction
- Identifying opportunities to upsell and cross-sell additional products or services to customers based on their needs
- Participating in promotional events, product launches, and marketing campaigns to attract and engage customers
- Ensuring compliance with company policies, procedures, and guidelines, including security and privacy protocols
- Collaborating with other departments and teams within AT&T to enhance overall customer experience and achieve business goals
Buyer
Fantasy Springs Resort Casino
01.2009 - 01.2013
- Establishing and maintaining relationships with vendors, negotiating terms, and managing the procurement process for various goods and services
- Identifying sourcing opportunities, researching potential suppliers, and evaluating their products and pricing to make informed purchasing decisions
- Creating and managing purchase orders, ensuring accuracy, and tracking orders to ensure timely delivery of goods
- Monitoring inventory levels, tracking usage, and coordinating restocking to ensure availability while minimizing excess inventory
- Analyzing costs and prices, seeking cost-effective solutions, and optimizing purchasing strategies to achieve budgetary goals
- Ensuring that purchased items meet quality standards and specifications, conducting inspections when necessary
- Negotiating contracts, terms, and conditions with suppliers to secure favorable agreements for the casino
- Staying informed about industry trends, market developments, and new products to make informed decisions and remain competitive
- Adhering to company policies, procedures, and regulatory requirements
- Working closely with internal departments such as operations, finance, and facilities to fulfill their procurement needs
- Identifying and mitigating potential risks associated with procurement, such as supply chain disruptions or quality issues
- Generating reports on purchasing activities, expenses, and cost savings to provide insights to management
Education
No Degree - Business
College of The Canyons
Valencia, CA01-2001
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA06-2000
Skills
- Time management
- Customer relationship management
- CRM proficiency
- Product and service sales
- Prospecting skills
- Customer service
- Consultative sales
- Sales strategies
- Sales proposal creation
- Customer relationship building
- Complex Problem-solving
- Product merchandising
MVP Managers Award 2016
During a crucial sales quarter for our store, I was the first to get Business Certified for the new year with 79 business activations over a 3 month period. I also earned awards in the "willingness to Recommend" category, and wireless home phone.
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Sales Consultant
Mattress Firm
01.2023 - Current
Front Desk/Night Auditor/Sales
Marriott International
01.2020 - Current
Lead Retail Sales Consultant
AT&T
01.2013 - 01.2021
Buyer
Fantasy Springs Resort Casino
01.2009 - 01.2013
No Degree - Business
College of The Canyons
High School Diploma -
Granada Hills Charter High School