Adam Fennelly
Sam's Club
Justin,TX
16
years of professional experience
Dynamic professional with a proven track record at QuikTrip, excelling in customer service and customer retention strategies. Skilled in inventory management and training. Fostering strong vendor relationships and enhance team performance, driving customer satisfaction and operational efficiency. Committed to delivering exceptional service and resolving issues effectively.
Work History
Order Filler
5 Months- Executed order fulfillment process efficiently and safely to surpass productivity goals
- Acquired skills across multiple areas to optimize support effectiveness
- Collaborated with other shifts to enhance cart building efficiency as well as train associates in cart building
- Coordinated with operations manager to manage work release in order to maximize UPH and OTS
Manage and Host
2 Years 5 Months- Established strong relationships with key clients, improving customer retention rates through excellent customer service
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged audiences through dynamic trivia presentations and interactive gameplay, boosting repeat attendance.
- Trained and mentored new hosts on event execution and audience management techniques.
- Attracted new players to regular trivia nights by networking within the local community and building relationships with potential participants.
Store Manager
12 Years 1 Month- Oversaw daily operations to ensure efficiency and compliance with company policies.
- Trained and mentored staff to enhance customer service skills and operational knowledge.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed scheduling systems to maximize workforce productivity during peak hours.
- Established strong relationships with vendors and customers to improve product availability and quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Maximized sales and minimized shrinkage though adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Education
High School Diploma
No Degree - Marketing
Skills
Client relationship management
Customer retention strategies
Audience engagement techniques
Event execution training
Inventory management systems
Operational compliance
Performance evaluation processes
Financial oversight and budgeting
Problem resolution skills
Customer service excellence
Vendor relationship building
Cash handling procedures
Inventory control methods
Customer service
Multitasking proficiency
Timeline
Order Filler
Sam's Club
03.2026 - CurrentRead More
Manage and Host
America's Pub Quiz Trivia
09.2023 - 02.2026Read More
Store Manager
QuikTrip
06.2010 - 07.2022Read More
Keller High School
High School Diploma
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University of Kansas
No Degree from Marketing
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