Adam Fiala
Aurora,IL
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
29
29
years of professional experience
Work History
Project Manager/ Construction Manager
BMS Cat
, Illinois
03.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
- Developed key performance indicators to measure effectiveness of operational processes.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Provided technical expertise in the design and implementation of automated systems used in the operations department.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Planned delivery routing, team workflows and promotional initiatives.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Supported accident investigations and prepared related paperwork.
- Measured and reviewed performance via KPIs and metrics.
- Monitored resource use to achieve set goals within budget constraints.
- Contributed to proposal and contract development, negotiations and meetings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Collected customer fees, managed refunds and provided complete sales documentation.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Conducted periodic assessments to evaluate company's financial performance.
- Crafted operations best practices using audits and project management team feedback.
- Generated performance and labor strategies to compete in new and existing markets.
- Created corrective actions based on adverse KPI trends.
- Resolved challenges associated with company websites, vendors and telecoms.
- Published customer satisfaction results from feedback forms and correspondence.
Overnight Operations Manager
Lowe's Home Centers, LLC
Naperville, IL
10.2016 - 03.2019
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Oversaw financial management, budget management, accounting and payroll activities.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Conducted employee observations and documented findings.
- Controlled departmental facilities use and approved requests for repairs or improvements.
- Addressed customer concerns with suitable solutions.
- Contributed to proposal and contract development, negotiations and meetings.
- Enforced federal, state, local and company rules for safety and operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Collaborated with team leaders on quality audits.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Tracked and replenished inventory to maintain par levels.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
Overnight Assistant Manager
Home Depot
Multiple, IL
02.1995 - 10.2016
- Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Conducted personnel performance appraisals to assess training needs of staff members.
- Oversaw general upkeep of public areas and restrooms.
- Provided information services to guests regarding promotions, pricing and reservations.
- Covered switchboard and answered calls from guests and upper management.
- Scheduled cleaning and maintenance for rooms and equipment.
- Approved contracts and maintained inventories to guarantee availability of merchandise and services.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited and hired qualified candidates to fill open positions.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Worked closely with customers to understand needs and resolve diverse issues.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Oversaw daily operations, maintenance and administration of various properties.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Maintained current understanding of company offerings to better serve customers and team members.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Assisted in store opening by setting up office space, computers and cash registers.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Managed and motivated 125 employees.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted with developing and implementing marketing strategies to improve sales and profitability.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Assisted with hiring of new employees by verifying references and prior employment.
- Incorporated new and upcoming products by researching emerging offerings and building relationships with suppliers.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
Education
Associate of Arts - Business
Moraine Valley Community College
Palos Hills, IL06.1997
Skills
- Mergers and Acquisitions Knowledge
- Cost Reduction and Containment
- Customer Service
- Policies and Procedures Implementation
- Team Leadership
- Inventory Management
- Workflow Optimization
- Staff Management
- Budget Development and Management
- Goal Setting
- Logistics Oversight
- Performance Reporting
- Operations Monitoring
- Problem-Solving
- Workforce Training
- Staff Training and Development
- Maintaining Compliance
- Decision Making
- Process Improvement Strategies
- Staff Training
- Employee Motivation
- Operations Oversight
- Staff Scheduling
- Recruitment and Hiring
- Human Resources Oversight
- Business Leadership
- Focus and Follow-Through
- Sales Tracking
- Originality and Creativity
- Management Team Building
- Department Oversight
- Training Management
- Sales Promotion
- Supplier Monitoring
- Hiring and Onboarding
Specialties
- $5.6 million in Construction Revenue in 2023
- Average GP of 42% for 2023
- $1.2 Million Banquet project Mitigation and Reconstruction i
- $2.6 Million in mitigation and reconstruction in 2022/2023 at UIC with 43% GP reconstruction with union labor
- 51% GP on a single family reconstruction on a fire damaged home in Joliet
Timeline
Project Manager/ Construction Manager
BMS Cat
03.2019 - Current
Overnight Operations Manager
Lowe's Home Centers, LLC
10.2016 - 03.2019
Overnight Assistant Manager
Home Depot
02.1995 - 10.2016
Associate of Arts - Business
Moraine Valley Community College
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