Adam Fleming
Fairview,TN
Summary
Results-driven professional offering more than 25 years of experience in all aspects of residential heating, ventilation and air conditioning systems. Adept leader and manager of HVAC and plumbing service and installation teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Manager
Mid-State HVAC & Plumbing - Service Experts
Fairview , TN
2021.10 - Current
- Oversaw transition during acquisition of company by Service Experts while maintaining all previous duties and without the loss of any team member.
- Facilitated and lead training and adoption of Service Experts processes.
- Implemented STARS software.
- Implemented Service Titan software.
- Collaborate with Service Experts - Donelson team to facilitate training and assist in the transition.
- Continue to drive revenue for continued success of the branch.
Service Manager
Mid-State Air Conditioning, Heating & Plumbing
Fairview , TN
2009.04 - 2021.10
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained new employees on the use of customer relationship management software systems.
- Created, implemented, staffed and managed newly formed plumbing division.
- Developed HVAC Service Pricing Guide and Plumbing Service Pricing Guide.
- Implemented Azuga vehicle tracking system to enhance safety initiatives.
- Created written estimates and obtained customer consent to proceed.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Hired, trained and coached service department staff to drive performance.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
HVAC Service Technician
Mid-State Air Conditioning, Heating & Plumbing
Fairview , TN
2004.09 - 2009.04
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Repaired faulty components such as motors, pumps, valves, switches.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Completed scheduled appointments on time to drive quality service.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Ordered necessary parts from suppliers in order to complete jobs efficiently.
- Put in new gas lines, wiring and other support components for HVAC systems.
- Serviced units to residential and commercial heating and air conditioning customers.
- Communicated with clients during service calls for top-quality customer service.
- Analyzed, modified and repaired digital control systems.
- Conducted brazing, threading pipe and metal fabrication tasks to complete service calls.
- Verified that the installation site was suitable for the type of system being installed.
- Provided technical support to customers regarding operation and maintenance of their heating and cooling systems.
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal and air conditioning equipment.
- Tested equipment following each install to determine efficiency and proper functionality.
- Tested pipe, tubing joints, and connections for leaks.
- Presented job proposals for service repair or new units for new and existing customers.
- Assessed system operations to identify potential areas requiring maintenance services.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Inspected ductwork for leaks or blockages prior to installing a new unit.
- Created estimates for customers regarding cost of repair or replacement services for their HVAC-R systems.
- Answered service calls to address ventilation, air conditioning and heating system issues.
- Mounted compressors, condensers and other components in specified locations using hand tools and various welding equipment.
HVAC Installation Technician - Lead
Mid-State Air Conditioning, Heating & Plumbing
Fairview , TN
1997.11 - 2004.09
- Provided key information to customers, educating on equipment, products, and services.
- Monitored system performance after installation to identify any areas needing improvement.
- Followed detailed instructions while installing new equipment in accordance with industry standards.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Assisted in training other technicians on best practices for installation procedures.
- Worked with team members to install and maintain equipment.
- Kept records of parts and equipment used in projects to update inventory.
- Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
- Verified that all parts were present before beginning the installation process.
- Trained end-users on how to operate their newly installed systems properly.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Maintained accurate documentation of installation activities.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Education
Certificate of Theological Studies -
University of The South
Sewanee, TN2020-05
GED -
Clarksville High School
Clarksville, TN Skills
- Sales Development
- Coaching and Mentoring
- Branch Operations Management
- Operations Management
- Revenue Generation
- Operational Reports
- Interviewing and Hiring
- Risk Mitigation
- Performance Reviews
Accomplishments
- Service Experts Lead to Grow 2023 Graduate
- Military Employer Award
Certification
- EPA Certified
- SGI Management Training
- SGI Technician Training
- Successware Certified
- ESC/Fieldedge Certified
- OSHA 10 Hour
- Charlie Greer Sales Training
Timeline
Branch Manager
Mid-State HVAC & Plumbing - Service Experts
2021.10 - Current
Service Manager
Mid-State Air Conditioning, Heating & Plumbing
2009.04 - 2021.10
HVAC Service Technician
Mid-State Air Conditioning, Heating & Plumbing
2004.09 - 2009.04
HVAC Installation Technician - Lead
Mid-State Air Conditioning, Heating & Plumbing
1997.11 - 2004.09
Certificate of Theological Studies -
University of The South
GED -
Clarksville High School
- EPA Certified
- SGI Management Training
- SGI Technician Training
- Successware Certified
- ESC/Fieldedge Certified
- OSHA 10 Hour
- Charlie Greer Sales Training
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