Adam Foley
Gas Specialist
Covington,LA
Summary
Hardworking gas specialist skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction. Motivated and experienced in seasonal roles with superior talent for getting up to speed quickly and driving sales. Delivers excellent customer service by practiced listening and speaking skills, while maintaining a safe work environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Gas Service Specialist
Entergy Gas Operations
New Orleans, LA
02.2004 - 07.2021
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Demonstrated increased knowledge of company products and equipment.
- Streamlined gas repair processes to minimize day-to-day downtime and increase overall productivity.
- Performed maintenance duties and safely handled chemicals and solutions.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Efficiently troubleshot and repaired gas equipment to cut company costs and maximize productivity.
- Inspected equipment to diagnose operational issues.
- Trained customer employees and managers on machine use and maintenance.
- Evaluated systems according to predetermined checklist and noted issues.
- Adjusted original installation plan and reviewed installations for compliance with local codes and good operating practices.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- worked in various aspects within the field to gain knowledge to become more efficient as a company employee
Education
High School Diploma -
Fontainebleau High
Mandeville, LA05.2001
Skills
- Understanding Customer Needs
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Courteous with Strong Service Mindset
- Training Junior Team Members
Accomplishments
- Achieved Humanitarian Award by saving several lives in a multi-home fire in 2008.
Certification
- Louisiana State Police defensive driving course, 2011.
Timeline
Senior Gas Service Specialist
Entergy Gas Operations
02.2004 - 07.2021
High School Diploma -
Fontainebleau High
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