Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Fontenot

Dayton

Summary

Dynamic sales associate with a proven track record at Cracker Barrel Old Country Store, excelling in customer engagement and upselling strategies. Recognized for enhancing customer satisfaction and achieving sales targets through effective teamwork and problem-solving skills. Proficient in cash handling and merchandising, contributing to a positive shopping experience and store performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Associate

Dollar General Store
08.2024 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Site Hand

Tri-State Construction
01.2024 - 04.2024
  • Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
  • Assisted in training new employees, sharing knowledge of best practices and company procedures.
  • Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
  • Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.

Sales Associate

Family Dollar
08.2023 - 01.2024
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Collaborated with team members to achieve monthly sales targets.

Front End Restaurant Team Member

Slim Chickens
05.2023 - 08.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.

Sales Associate

InoVapor
09.2022 - 05.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Gift Shop Assistant

Cracker Barrell Old Country Store
04.2020 - 11.2021
  • Trained new employees on store policies, procedures, and best practices, contributing to their smooth integration into the team.
  • Assisted in maintaining accurate financial records by reconciling daily sales reports with cash drawer counts regularly.
  • Maximized operational efficiency through effective communication with team members and adherence to store procedures.
  • Managed inventory to ensure optimal stock levels, minimizing the occurrence of out-of-stock items.
  • Processed customer transactions accurately, handling cash and credit card payments securely.
  • Successfully upsold additional products by identifying complementary items based on customer needs or preferences.
  • Expanded revenue streams by suggesting new products or lines of business relevant to customer interests.
  • Shifted between the gift shop and restaurant side regularly to assist in hosting, waiting on tables and cleaning.

ClickList Clerk

Kroger's Supermarket
11.2018 - 06.2019
  • Followed sheets to pull out correct items and correct quantities of merchandise.
  • Contributed to a positive work culture by actively participating in team building activities and supporting fellow ClickList Clerks.
  • Facilitated seamless customer experiences by coordinating with front-end staff to ensure timely and efficient order pickups.
  • Fostered a safe working environment by adhering to safety guidelines during order picking and packing processes.
  • Alerted supervisor to product non-conformances such as insufficient item counts, location errors and product damage.
  • Optimized storage space utilization by accurately organizing products within designated areas according to established procedures.
  • Collaborated effectively with other departments to resolve issues affecting order fulfillment or customer satisfaction quickly and professionally.

Education

Oak Ridge High School
Conroe, TX
05.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Outgoing personality
  • Money transfer systems
  • Money handling
  • Cash register operation
  • Stocking and receiving
  • Store opening and closing
  • Cleaning techniques
  • Merchandise display
  • Display setup
  • Fraud detection
  • Merchandising
  • Retail loss prevention
  • Dining area maintenance
  • B2B sales and customer service
  • Excellent people skills
  • Adapt to diverse groups
  • Self-checkout assistance
  • Customer engagement
  • Reading comprehension skills
  • Cleaning and sanitizing
  • Cleanliness standards
  • Order taking
  • Kitchen support
  • Food presentation
  • Menu memorization
  • Upselling strategies
  • Table setting
  • Liquor law compliance
  • Cross-training
  • Food safety procedures
  • Food allergy awareness
  • Table service
  • Email and phone orders
  • Salad and sandwich assembly
  • Site preparation
  • Hand tool proficiency
  • Power tool operation
  • Painting
  • Materials preparation
  • Ditch digging
  • Framing techniques
  • Tile installation
  • Drywall installation
  • Door installation
  • Scaffolding erection
  • Equipment operation experience
  • Heavy equipment operation
  • Site readiness expertise
  • Flooring installation
  • Insulation installation
  • Protective equipment
  • Roofing installation
  • Final detail work
  • Tool maintenance
  • Workplace safety
  • Debris removal
  • Heavy lifting
  • Material handling

Certification

OSHA certified.

Food Handling Safety.

Timeline

Sales Associate

Dollar General Store
08.2024 - 07.2025

Site Hand

Tri-State Construction
01.2024 - 04.2024

Sales Associate

Family Dollar
08.2023 - 01.2024

Front End Restaurant Team Member

Slim Chickens
05.2023 - 08.2023

Sales Associate

InoVapor
09.2022 - 05.2023

Gift Shop Assistant

Cracker Barrell Old Country Store
04.2020 - 11.2021

ClickList Clerk

Kroger's Supermarket
11.2018 - 06.2019

Oak Ridge High School

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