Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adam Ford

Aurora

Summary

Dynamic sales associate with proven expertise at Tractor Supply Company, excelling in customer service and inventory management. Recognized for enhancing client relationships and streamlining processes, resulting in improved customer satisfaction. Strong problem-solving abilities and teamwork skills foster a collaborative environment, driving sales and ensuring a positive shopping experience.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience

Work History

Sales Associate

Tractor Supply Company
10.2023 - 09.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Joint Fire Support Specialist

United States Army
06.2018 - 10.2021
  • Advised fire support sergeants of fire planning and coordination techniques and drafted fire support plans for tactical operations.
  • Managed sensitive information with discretion, ensuring that classified data was properly protected and disseminated only to authorized personnel.
  • Assisted in planning complex military operations, integrating fire support considerations into overall strategy development.
  • Improved force survivability through expert analysis of terrain features when selecting firing positions for artillery units.
  • Enhanced team morale and cohesion by actively participating in unit training, social events, and community outreach initiatives.
  • Reduced response times for fire missions by implementing efficient call-for-fire procedures within the unit.
  • Fostered a positive work environment that encouraged collaboration, teamwork, and continuous improvement among team members.
  • Ensured compliance with safety regulations, minimizing risk to friendly forces during live-fire exercises and combat operations.
  • Maintained a high degree of situational awareness, enabling rapid adaptation to changing battlefield conditions.
  • Coordinated and distributed training schedules and filed administrative paperwork.
  • Completed inspections and any basic repair need to uphold strict performance standards.

Sales Associate

McDonald's
03.2017 - 05.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Education

Short Term Certificate - General Aviation

Snead Community College
Boaz, AL
08-2024

High School Diploma -

Springville Highschool
Springville, AL
05-2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Conflict resolution
  • Client service
  • Complex Problem-solving
  • Meeting deadlines
  • Building rapport
  • Calm demeanor
  • Positive and professional
  • Reconnaissance and surveillance
  • Physical fitness and endurance
  • Weapons systems
  • Indirect fire coordination
  • Combat operations
  • Information security awareness
  • Target acquisition operations
  • Forward observer operations
  • Communications equipment operation
  • Terrain analysis
  • Teamwork

Languages

English
Native or Bilingual

Timeline

Sales Associate

Tractor Supply Company
10.2023 - 09.2024

Joint Fire Support Specialist

United States Army
06.2018 - 10.2021

Sales Associate

McDonald's
03.2017 - 05.2018

Short Term Certificate - General Aviation

Snead Community College

High School Diploma -

Springville Highschool

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