Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adam Forest

Shirley,MA

Summary

Dynamic and results-oriented Assistant Manager with two years of experience in the climbing industry. Proven track record of effectively supporting daily operations, ensuring exceptional customer service, and maintaining a safe and engaging environment for patrons. Skilled in staff supervision, facility management, and fostering community engagement. Dedicated to driving team success and contributing to the growth and success of the organization.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager/Recreational Programs Director

Metrorock Climbing Centers
Littleton, MA
08.2021 - Current
  • Manage day-to-day operations, including staff scheduling, facility maintenance, and inventory control, resulting in improved efficiency and customer satisfaction.
  • Train and supervise front desk staff and coaches, ensuring adherence to company policies and providing ongoing support and guidance for professional development.
  • Resolve customer inquiries, complaints, and issues promptly and effectively, enhancing overall customer experience and retention.
  • Assisted the Head Coach in the conceptualization, development, and successful implementation of an expansive youth program catalog to align with community needs, achieving a 106% increase in participation within 2 years.
  • Manage recreational program operations, including coach scheduling, hiring and training coaching staff, resulting in quality feeder programs for our competition programs.

Camp Director

Metrorock Climbing Centers
Littleton, MA
04.2021 - 08.2021
  • Position grouped into Recreational Programs as of August 2021
  • Acquire proper Summer Camp Licensing each year from the town of Littleton, MA.
  • Developed and implemented a comprehensive camp program that aligns with the company’s safety guidelines, mission, and goals.
  • Recruit, hire, train, and supervise camp staff, including counselors and support staff.
  • Create staff schedules, assign duties, and provide ongoing support, feedback, and evaluation to ensure a positive and productive work environment.

Floor Manager

Georgios Liquors
Billerica, MA
05.2015 - 04.2021
  • Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
  • Resolved customer complaints or escalated them as necessary for further resolution.
  • Created daily work schedules for staff members according to the needs of the business.

Education

Some College (No Degree) - Business Marketing

University of Massachusetts - Lowell
Lowell, MA

Skills

  • Proficiency in Rock Gym Pro
  • Employee Scheduling
  • Product and service knowledge
  • Task Delegation
  • Staff Management
  • Customer rapport
  • Strategic Planning
  • Policy Enforcement

Certification

  • CWA/CWI
  • SafeSport Core Training
  • SPI Course Graduate

Timeline

Assistant Manager/Recreational Programs Director

Metrorock Climbing Centers
08.2021 - Current

Camp Director

Metrorock Climbing Centers
04.2021 - 08.2021

Floor Manager

Georgios Liquors
05.2015 - 04.2021

Some College (No Degree) - Business Marketing

University of Massachusetts - Lowell

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Adam Forest