Microsoft Office
Adam Fox
Surgical Accounts Manager
Murfreesboro,TN
Summary
Surgical Accounts Manager and Certified Transplant Preservationist with a combined 20 years of successful experience in transplantation, patient safety, sales, and sales management. Recognized consistently for performance excellence and contributions to success in sales industry and organ procurement. Achievements include expanding customer base and bringing in new sales revenue from previously difficult accounts. Excellent customer service, research and conflict resolution skills.
Overview
2026
2026
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Surgical Accounts Manager- Mid-Atlantic/Southeast Sales Manager
Exsurco Medical
10.2024 - Current
- Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
- Managed a diverse portfolio of accounts, demonstrating adaptability across various industries and client needs.
- Implemented efficient billing procedures to reduce outstanding receivables and improve cash flow.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Strengthened relationships with key clients, leading to increased repeat business.
- Boosted client satisfaction by effectively managing accounts and addressing concerns promptly.
- Collaborated with sales teams to identify new opportunities, driving revenue growth.
- Negotiated favorable payment terms with suppliers, reducing costs and improving profit margins.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Maximized revenue through strategic upselling of products or services to existing clients.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Resolved complex customer issues, maintaining professionalism and preserving long-term relationships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- 2024 Quota Buster of the Year
- 2024 Sales Rep of the Year - 104%
Surgical Accounts Associate
Exsurco Medical
01.2024 - 10.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
Account Executive
Suncrest Home Health
5 2023 - 12.2023
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Collaborated with internal teams to develop account strategy.
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Managed sales cycle to maintain solid customer base.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Met and exceeded goal each month by 123%.
- Raised patient census to the highest location has experienced.
Medical Device Account Executive
Rotech Healthcare
06.2021 - 05.2023
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Researched potential clients and markets to prepare for appointments.
- Used consultative sales approach to understand and meet customer needs.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Resolved all issues efficiently and enhanced customer satisfaction ratings.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Set up appointments with potential and current customers to promote new products and services.
- Handled 25+ calls per day to address customer inquiries and concerns from accounts
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Exceeded quotas consistently with driven mindset focused on continuously bringing in new business and closing sales.
- Club level sales within first year. Raising location sales 355% in first 12 months.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Sales Rep of the Quarter
- Sales Rep of the Year - 117%
Transplant Preservationist
Tennessee Donor Services
10.2009 - 06.2021
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Increased customer satisfaction by resolving allocation and OR issues.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed organ recovery and allocation in compliance with relevant UNOS regulations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assists with training and teaching of new and seasoned employees
- Currently works closely with Waters Pulsatile Kidney machines to help assist with kidney preservation
Sales Manager, Interim Regional Sales Manager
Macys Department Store
02.2006 - 10.2009
- Exceeded targets by building, directing and motivating high-performing sales team.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led and developed team of 80 sales leaders bringing in $1.2 million per quarter.
- Attracted new clientele and developed customer relationships by hosting product-focused events.
- Grew revenue opportunities by orchestrating resources and multi-tasking to accomplish sales goals in diverse industries.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
- Created robust sales plans and set territory quotas.
- Created new sales and marketing strategies to drive growth.
- Platinum Club Seller - 150%
Education
Bachelor of Music - Music
Union University
Jackson, TN 08.2002 - 12.2006
High School Diploma -
Dyersburg High School
Dyersburg, TN 08.1998 - 05.2002
Some College (No Degree) - Music
Oxford University
Oxford, England 05.2006 - 08.2006
Skills
Critical thinking
Organization and Time management
Teambuilding
Troubleshooting
Verbal and written communication
Flexible & Adaptable
Detail-oriented
Customer Service
Medical device knowledge
Medical terminology understanding
Account management and updating
Medical inventory management
Software
PowerPoint
Excel Spreadsheet
Certification
Certified Transplant Preservationist, TDS - 2010-present
Accomplishments
- Training - Trained team of perfusionists through out state in operating room procedures and pulsatile preservation. Trained and managed sales team during previous sales jobs.
- Documentation - Ensured charting accuracy through precise documentation.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved new accounts and revenue through effectively helping with hospital patient load.
Timeline
Surgical Accounts Manager- Mid-Atlantic/Southeast Sales Manager
Exsurco Medical
10.2024 - Current
Surgical Accounts Associate
Exsurco Medical
01.2024 - 10.2024
Medical Device Account Executive
Rotech Healthcare
06.2021 - 05.2023
Transplant Preservationist
Tennessee Donor Services
10.2009 - 06.2021
Some College (No Degree) - Music
Oxford University
05.2006 - 08.2006
Sales Manager, Interim Regional Sales Manager
Macys Department Store
02.2006 - 10.2009
Bachelor of Music - Music
Union University
08.2002 - 12.2006
High School Diploma -
Dyersburg High School
08.1998 - 05.2002
Account Executive
Suncrest Home Health
5 2023 - 12.2023
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