Adam Frantz
Conshochocken,PA
Summary
Highly passionate, versatile, purpose driven professional with history of success in clinical and managerial experiences, who is committed to making a difference in people's lives. Superior track record of developing client relationships, motivating new clients, implementing success programs, and providing support to drive client-focused data. Seeking a position into a cross-functional role, where I am able to improve client experiences by collaborating on initiatives that lead to evolving best practices, revenue growth, and improved satisfaction.
Overview
14
14
years of professional experience
Work History
Customer Success Manager
A Place For Mom Inc.
Philadelphia, PA
04.2022 - Current
- Successfully manage a diverse portfolio of 95+ accounts with ARR of $10-$12 million while consistently educating customers of the value of our services and processes.
- Educate customers on APFM best practices, value add reporting, local industry trends and digital capabilities of our platform to increase performance and product experience.
- Lead all customer facing meetings relating to strategic value, growth and improvement, resulting in 96% Performance to Goal, above 90% company standard.
- Develop individual action plans and strategies to promote portfolio development, expansion, and retention through trend analytics.
- Drive a quick ramp-up of new community customers and accelerate their effectiveness in being able to convert APFM leads to move-ins.
- Promote the adoption and consistent use of our online reporting and lead tracking service, Partner Central, to help find solutions to their inquiries.
- Collaborate with cross-functional teams regarding challenges, incentives and market changes.
- Monitor and exceed KPIs to assess customer engagement and satisfaction.
Assistant Director of Rehab / PTA
Nationwide Healthcare - Advantage Care Rehab
Philadelphia, PA
09.2016 - 04.2022
- Implemented and directed 3 effective client success program initiatives to cultivate revenue opportunities and strategic processes that led to an increase of 15% new accounts and 10% revenue in the first 6 months.
- Collaborated with 4 cross-functional teams, to support 12-15 client accounts per day to create effective action plans and identify areas of improvement and accountability.
- Managed the establishment of long-term, profitable relationships with clients by creating value to support data driven operations, successful software onboarding, and train on best practices.
Physical Therapist Assistant
Tender Touch Rehabilitation
Philadelphia, PA
06.2013 - 09.2016
- Adjusted treatment plans based on client performance to maximize client satisfaction and retention through education, training, and data assessments.
District Marketing Manager
Bath Fitter
Allentown, PA
09.2010 - 05.2011
- Strengthened product branding initiatives by implementing creative marketing strategies to maximize revenue growth through lead generations during trade shows and events.
Education
Associate of Applied Science - Physical Therapist Assistant
Lehigh Carbon Community College
Schnecksville, PA06.2013
Bachelor of Science - Business Administration And Management
Bloomsburg University of Pennsylvania
Bloomsburg, PA06.2008
Skills
- Account/client management
- Relationship development
- Clinical operations
- EMR software
- Salesforce
- Google Suite
- Tableau
- Microsoft Office
- Video conferencing software
- Excellent communicator
Timeline
Customer Success Manager
A Place For Mom Inc.
04.2022 - Current
Assistant Director of Rehab / PTA
Nationwide Healthcare - Advantage Care Rehab
09.2016 - 04.2022
Physical Therapist Assistant
Tender Touch Rehabilitation
06.2013 - 09.2016
District Marketing Manager
Bath Fitter
09.2010 - 05.2011
Associate of Applied Science - Physical Therapist Assistant
Lehigh Carbon Community College
Bachelor of Science - Business Administration And Management
Bloomsburg University of Pennsylvania