- Engaging in food photography and sharing culinary creations on social media
- Cooking
- I like trying new recipes and food trends
- Food Photography
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Hiking
- Music
- Watching Movies and TV Shows
- Reading
- Watching Sports
- Going to Concerts and Shows
Adam Garland
Wylie,TX
Summary
Dynamic leader with a proven track record at SSA Group, adept in operations management and fostering vendor relationships. Excelled in driving business growth and developing high-performing teams through effective leadership and strategic partnerships. Achieved notable revenue increases by leveraging exceptional interpersonal communication and business development skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
SSA Group
Dallas Zoo
09.2022 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager
SSA Group
Utah's Hogle Zoo
05.2021 - 09.2022
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
General Manager
SSA Group
El Paso Zoo And Botanic Gardens
04.2019 - 05.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Implemented technology upgrades which resulted in increased workflow efficiency.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Assisted in recruiting, hiring and training of team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Director of Food and Beverage Operations
SSA Group
Denver Zoo
03.2017 - 04.2019
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Developed a strong team of food service professionals, selecting top talent through comprehensive recruitment initiatives.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Expanded catering services portfolio by identifying niche markets for growth opportunities within the local area.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Worked with qualified chef to diversify menu with new offerings.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Coordinated with catering staff to deliver food services for special events and functions.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Developed unique events and special promotions to drive sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Promoted an inclusive workplace culture where employees felt valued and empowered to contribute creative ideas that enhanced business operations.
- Oversaw catering operations for special events, delivering exceptional service and memorable dining experiences for guests.
Assistant Director of Food and Beverage
Ameristar Casino Resort Spa
Black Hawk, CO
11.2012 - 03.2017
- Implemented successful staff training programs to enhance knowledge and skills of Food and Beverage employees.
- Managed budget for the department, ensuring cost-effective practices were consistently implemented.
- Increased customer satisfaction by implementing new food and beverage service initiatives.
- Enhanced team efficiency by streamlining processes in the Food and Beverage department.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Education
Bachelor of Arts - Business Management
University of Northern Colorado
Greeley, COHigh School Diploma -
Westminster High School
Westminster, COSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Team leadership
- Customer relations
- Relationship building
- Inventory control
- Customer relationship management
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Client relations
- Labor cost controls
- Customer retention
- Performance improvement
- Vendor relationships
- Exceptional interpersonal communication
- Purchasing
- Recruitment
- Expense control
- Business development
- Purchasing and planning
- Operations oversight
- Cost analysis and savings
- Business administration
- Organizational development
- Quality management
- Sales expertise
- Cost reductions
- Financial administration
- Sales analysis
- Account management
- New business development
- Vendor sourcing
- Budget administration
- Budget coordination
- Risk management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised teams of up to 220 staff members.
Certification
Cicerone Certified Beer Server
Interests
Timeline
General Manager
SSA Group
09.2022 - Current
General Manager
SSA Group
05.2021 - 09.2022
General Manager
SSA Group
04.2019 - 05.2021
Director of Food and Beverage Operations
SSA Group
03.2017 - 04.2019
Assistant Director of Food and Beverage
Ameristar Casino Resort Spa
11.2012 - 03.2017
Bachelor of Arts - Business Management
University of Northern Colorado
High School Diploma -
Westminster High School