Summary
Overview
Work History
Education
Skills
Timeline
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Adam Gavrieli

Nutley,USA

Summary

I'm a dedicated and results-driven professional with a solid track record in management, office operations, and customer service. I’m great at juggling multiple projects at once and always aim to deliver top-notch results, even when deadlines are tight. I’ve got strong interpersonal skills, and I really enjoy building and maintaining client relationships. I’m all about continuous improvement and keeping up with the latest industry trends. I’m excited to bring my expertise and enthusiasm to a dynamic team.

Overview

10
10
years of professional experience

Work History

Technical Support Supervisor

Ipostal1
Montebello, NJ
01.2024 - Current
  • Created processes and procedures for providing effective customer support services.
  • Conducted regular performance reviews with direct reports.
  • Collaborated with other departments to resolve complex customer inquiries or complaints.
  • Provided technical support and assistance to customers through phone, email, and remote access.
  • Coached employees on improving their communication skills when interacting with customers.

Office Manager

Rachel Realty - Exclusive Rentals Nyc
New York , NY
11.2020 - 12.2023
  • Providing administrative assistance to executives, including managing schedules, arranging meetings, and handling correspondence.
  • Overseeing the day-to-day operations of the office, ensuring that it runs smoothly and efficiently.
  • Supervising administrative staff, including hiring, training, and evaluating their performance.
  • Managing the office budget, including tracking expenses, and ensuring cost-effective operations.
  • Organizing company events, meetings, and conferences, including coordinating logistics, and managing event budgets.
  • Implementing and enforcing office policies and procedures to ensure compliance and efficiency.

COVID-19 Tester

Infexion Shield
East Rutherford, NJ
03.2020 - 10.2020
  • Performed COVID-19 testing on individuals who met the criteria for testing according to CDC guidelines
  • Collected, labeled, and prepared patient specimens for laboratory testing.
  • Performed quality control checks on equipment and reagents to ensure accurate test results.
  • Followed standard operating procedures (SOPs) to handle and dispose of hazardous materials safely.
  • Calibrated and maintained laboratory equipment to ensure accuracy in test results.

Sales Manager

GNC
Garfield, NJ
07.2018 - 11.2019
  • Overseeing the sales team to ensure that targets are met. This includes setting sales goals, analyzing sales data, and developing strategies to improve sales performance.
  • Ensuring that customers receive excellent service. This can involve handling customer complaints, providing product information, and ensuring the store is clean and well-organized.
  • Managing stock levels and making sure that the store is well-stocked with popular products. This includes ordering new stock, managing returns, and conducting regular inventory checks.
  • Recruiting, training, and supervising staff. This includes conducting performance reviews and providing ongoing training to ensure that employees are knowledgeable about products and sales techniques.

Executive Assistant

Rachel Realty - Exclusive Rentals Nyc
New York, NY
08.2018 - 07.2019
  • Facilitated communication between departments, fostering a collaborative work environment.
  • Provided high-level administrative support to the executive team, managing calendars, scheduling meetings, and coordinating travel arrangements.
  • Prepared and edited correspondence, reports, and presentations for the executive team using Microsoft Office Suite.
  • Managed confidential information with utmost discretion, and maintained strict confidentiality protocols.
  • Screened phone calls and emails for executives, prioritizing messages, and responding on their behalf when necessary.

Volunteer Firefighter

Fair Lawn Fire Department
Fair Lawn , NJ
08.2014 - 09.2018
  • Responded quickly to emergency calls, providing medical aid where necessary.
  • Participated in regular drills and training sessions to keep skills up-to-date.
  • Responded immediately to alarms for fires, vehicle accidents, and other emergency situations.
  • Held nozzles and directed streams of fog, chemicals or water to combat fires.

Real Estate Transaction Coordinator

Rachel Realty - Exclusive Rentals Nyc
New York , NY
07.2017 - 08.2018
  • Coordinated over 100 real estate transactions, ensuring timely completion and compliance with regulations.
  • Facilitated communication between agents, clients, and lenders, enhancing client satisfaction.
  • Monitored transaction progress, provided regular updates, and achieved a high rate of successful closings.
  • Provided support to agents during the negotiation process of purchase agreements.

Real Estate Administrator

Rachel Realty - Exclusive Rentals Nyc
New York, NY
06.2016 - 07.2017
  • Managed property listings and client communications, improving client satisfaction with timely updates.
  • Coordinated property showings and open houses, boosting client engagement, and achieving successful sales.
  • Maintained accurate records and documentation, ensuring compliance with industry regulations and standards.

Sales Representative

Crunch Fitness
Paramus, NJ
10.2015 - 07.2016
  • Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service.
  • Maintained an organized front desk area, including managing visitor logbooks, and issuing visitor badges.
  • Provided exceptional customer service by addressing inquiries, resolving complaints promptly, and ensuring overall client satisfaction.
  • Contributed to team success by actively participating in sales meetings, sharing best practices, and offering support when needed.

Education

High School Diploma -

Fair Lawn High School
Fair Lawn
06-2016

Skills

  • Performance coaching
  • Operations management
  • Staff development
  • Business development
  • Recruiting and interviewing
  • Customer service

Timeline

Technical Support Supervisor

Ipostal1
01.2024 - Current

Office Manager

Rachel Realty - Exclusive Rentals Nyc
11.2020 - 12.2023

COVID-19 Tester

Infexion Shield
03.2020 - 10.2020

Executive Assistant

Rachel Realty - Exclusive Rentals Nyc
08.2018 - 07.2019

Sales Manager

GNC
07.2018 - 11.2019

Real Estate Transaction Coordinator

Rachel Realty - Exclusive Rentals Nyc
07.2017 - 08.2018

Real Estate Administrator

Rachel Realty - Exclusive Rentals Nyc
06.2016 - 07.2017

Sales Representative

Crunch Fitness
10.2015 - 07.2016

Volunteer Firefighter

Fair Lawn Fire Department
08.2014 - 09.2018

High School Diploma -

Fair Lawn High School

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Adam Gavrieli