Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Adam Gerber

Adam Gerber

Raleigh,NC

Summary

Focused professional with experience in customer service, maintenance scheduling and documentation. Frequently praised as efficient by peers, I can be relied upon to help your company achieve its goals. My skill set includes a wide variety of skills related to the AV field because I started from the bottom, worked up to lead technician, project supervisor and service engineer. I have a strong understanding of AV systems projects from start to finish because I've done it all, from small to large scale installs, operations assistance, preventative maintenance, and programming (pre-sales/ kick off client meetings) to client interaction and hand off. Adaptable professional with 11 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.

Overview

14
14
years of professional experience
1
1
Certification

Work History

AV Engineer

AVI- SPL
New York, NY
11.2022 - Current
  • Maintained excellent client relationships by delivering exceptional customer service
  • Installed small to large scale AV solutions involving pre-sales planning, fabrication, delivery, basic programming and project closeout
  • Proficient in interpreting and comprehending blueprints and elevations
  • Successfully multitasked and oversaw various projects while maintaining effective communication with clients, sales teams, vendors, and GC's.
  • Assisted operations and sales teams by coordinating installations tailored to meet client needs effectively.
  • Supported engineering teams in developing personalized blueprints, line drawings, and flow charts to fulfill client requirements
  • Developed a comprehensive knowledge of AV integration, including conference rooms, speakers, video, microphones, displays, and video walls alongside rack systems.
  • Delivered instructions to ensure customers' proper understanding of equipment usage
  • Calibrated and tested equipment, identifying circuit and component faults
  • Documented preventive and corrective maintenance through maintenance logs
  • Corrected errors by implementing necessary modifications and thoroughly verifying program to ensure desired outcomes.
  • Conducted regular inspections of audio-visual systems to identify potential problems or areas needing improvement.
  • Installed and tested audio-visual equipment such as projectors, microphones, amplifiers and speakers.
  • Provided technical support to users regarding the use of AV systems.
  • Delivered videoconference support through troubleshooting and testing.
  • Built strong rapport with customers to foster confidence in system installations.
  • Maintained up-to-date knowledge of current technology trends.

AV Lead Technician

Innerspace Electronics Inc
Mount Kisco, NY
09.2019 - 01.2021
  • Performed systems analysis and programming tasks as a systems programmer, ensuring efficient use of computer systems software.
  • Wrote, updated and maintained computer programs and software packages to handle specific jobs such as tracking inventory, storing and retrieving data and controlling other equipment
  • Evaluated responsiveness of networks, workstations, CPU, and peripherals to program instructions
  • Consulted with and assisted computer operators and system analysts to define and resolve problems in running computer programs
  • Knowledgeable with various Lutron, Savant, Crestron, Extron, Biamp, Shure, Cisco, AMX, VoIP, Araknis, AC Edge Pro, Web X, NVX, Huddle, Windows, Apple and Polycom systems
  • Installed and integrated small to large scale residential AV solutions, performing pre-installation, fabrication, delivery, basic programming, closeout and hand-off tasks.
  • Proficient in interpreting and comprehending blueprints and elevations
  • Engaged in successful client communication
  • Led and collaborated with technicians on diverse ranges of job scopes. Successfully managed multiple projects simultaneously. Effectively coordinated with clients, vendors, and contractors.
  • Assisted operations team and project management in coordinating installations to best meet client requirements.
  • Support engineering teams in designing personalized blueprints, line drawings, and flow charts that effectively fulfill clients' demands.
  • Exhibited expertise in various aspects of AV integration, including televisions, speakers, home theaters, audio/video integration solutions and equipment installation.
  • Proficient in operating and troubleshooting a wide range of hardware and software systems including Lutron, Savant, Crestron, Extron, Biamp, Shure, Cisco, AMX, Araknis, AC Edge Pro, Apple, and Watt Box.
  • Managed crews and operations team to efficiently facilitate AV system installs
  • Trained new hires in various scopes of the field; cable terminations, management, and installs
  • Maintained excellent customer service relationships with clients
  • Installed AV solutions for projects of various sizes, overseeing pre-sales planning, fabrication, delivery, installation, basic programming, and closeout activities.
  • Proficient in reading and comprehending blueprints, including elevations
  • Drove crew leadership for both small and large job scopes, successfully managing multiple projects simultaneously and coordinating with clients, sales teams, vendors, and General Contractors.
  • Coordinated installs in order to provide clients with optimal solutions, working closely with both the operations and sales teams.
  • Assisted engineering teams in creating tailored blueprints, line drawings, and flow charts to meet clients' specific requirements.
  • Demonstrated strong understanding of AV integration including conference room setups, speakers, video equipment, microphones, displays and video walls, and rack systems.
  • Knowledge of worksite safety; 62 OSHA hours.
  • Identified areas where improvements could be made in terms of system efficiency or cost savings.
  • Managed multiple projects simultaneously while meeting deadlines.
  • Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
  • Assisted junior technicians in resolving complex technical problems.
  • Maintained up-to-date knowledge of current technology trends.

AV Lead Technician

IVCI
New York, NY
09.2017 - 12.2019
  • Performed systems analysis and programming tasks maintained and controlled use of computer systems software as systems programmer
  • Wrote, updated and maintained computer programs and software packages to handle specific jobs such as tracking inventory, storing and retrieving data and controlling other equipment
  • Investigated whether networks, workstations, central processing unit of system and peripheral equipment were responding to program's instructions
  • Consulted with and assisted computer operators and system analysts to define and resolve problems in running computer programs
  • Knowledgeable with various Lutron, Savant, Crestron, Extron, Biamp, Shure, Cisco, AMX, VoIP, Araknis, AC Edge Pro, Web X, NVX, Huddle, Windows, Apple and Polycom systems
  • Worked on installation and integration of small to large scale residential AV solutions; Pre-installation, fabrication, delivery, install, basic program, closeout and hand-off
  • Ability to read and understand blueprints and elevations
  • Client interaction
  • Ability to lead or work side by side with technicians on small to large job scopes, work/ manage multiple projects at once and coordinate with clients, vendors and contractors
  • Assist operations team/ project management coordinating installs to fit client needs to the best ability
  • Assist engineering teams in drafting up blueprints, line drawings and flow charts to best fit clients' needs
  • Strong understanding of AV integration; Televesions, speakers, Home theaters, audio/ video integration, shades, lighting and rack systems
  • Knowledgeable with Lutron, Savant, Crestron, Extron, Biamp, Shure, Cisco, AMX, Araknis, AC Edge Pro, Apple, and Watt Box hardware and software
  • Managed and coordinated with crews and operations team to facilitate AV system installs
  • Trained new hires in various scopes of the field; cable terminations, management, and installs
  • Maintain great customer service relationship with clients
  • Installation of small to large scale AV solutions; Pre-sales planning, fabrication, delivery, install, basic program, closeout and hand-off
  • Ability to read and understand blueprints and elevations
  • Ability to lead crews on small to large job scopes, manage multiple projects at once and coordinate with clients, sales teams, vendors and GC's
  • Assist operations team/ sales teams coordinating installs to fit client needs to the best ability
  • Assist engineering teams in drafting up blueprints, line drawings and flow charts to best fit clients' needs
  • Strong understanding of AV integration; Conference rooms, speakers, video, microphones, displays and video walls and rack systems
  • Knowledge of worksite safety; 62 OSHA hours.

AV Lead Technician

Presentation Products
New York, NY
05.2014 - 06.2017
  • Performed systems analysis and programming tasks maintained and controlled use of computer systems software as systems programmer
  • Wrote, updated and maintained computer programs and software packages to handle specific jobs such as tracking inventory, storing and retrieving data and controlling other equipment
  • Investigated whether networks, workstations, central processing unit of system and peripheral equipment were responding to program's instructions
  • Consulted with and assisted computer operators and system analysts to define and resolve problems in running computer programs
  • Knowledgeable with various Lutron, Savant, Crestron, Extron, Biamp, Shure, Cisco, AMX, VoIP, Araknis, AC Edge Pro, Web X, NVX, Huddle, Windows, Apple and Polycom systems
  • Worked on installation and integration of small to large scale residential AV solutions; Pre-installation, fabrication, delivery, install, basic program, closeout and hand-off
  • Ability to read and understand blueprints and elevations
  • Client interaction
  • Ability to lead or work side by side with technicians on small to large job scopes, work/ manage multiple projects at once and coordinate with clients, vendors and contractors
  • Assist operations team/ project management coordinating installs to fit client needs to the best ability
  • Assist engineering teams in drafting up blueprints, line drawings and flow charts to best fit clients' needs
  • Strong understanding of AV integration; Televesions, speakers, Home theaters, audio/ video integration, shades, lighting and rack systems
  • Knowledgeable with Lutron, Savant, Crestron, Extron, Biamp, Shure, Cisco, AMX, Araknis, AC Edge Pro, Apple, and Watt Box hardware and software
  • Managed and coordinated with crews and operations team to facilitate AV system installs
  • Trained new hires in various scopes of the field; cable terminations, management, and installs
  • Maintain great customer service relationship with clients
  • Installation of small to large scale AV solutions; Pre-sales planning, fabrication, delivery, install, basic program, closeout and hand-off
  • Ability to read and understand blueprints and elevations
  • Ability to lead crews on small to large job scopes, manage multiple projects at once and coordinate with clients, sales teams, vendors and GC's
  • Assist operations team/ sales teams coordinating installs to fit client needs to the best ability
  • Assist engineering teams in drafting up blueprints, line drawings and flow charts to best fit clients' needs
  • Strong understanding of AV integration; Conference rooms, speakers, video, microphones, displays and video walls and rack systems
  • Knowledge of worksite safety; 62 OSHA hours.

Journeyman Electrician

Local
New York, NY
01.2011 - 02.2014
  • Installation of small to large scale AV solutions; Pre-sales planning, fabrication, delivery, install, basic program, closeout and hand-off
  • Ability to read and understand blueprints and elevations
  • Client interaction; Meetings, kickoff, pre-sales solutions
  • Ability to lead crews on small to large job scopes, manage multiple projects at once and coordinate with clients, sales teams, vendors and GC's
  • Assist operations team/ sales teams coordinating installs to fit client needs to the best ability
  • Assist engineering teams in drafting up blueprints, line drawings and flow charts to best fit clients' needs
  • Strong understanding of AV integration; Conference rooms, speakers, video, microphones, displays and video walls and rack systems
  • Knowledge of worksite safety; 62 OSHA hours
  • Worked with many major companies such as, Coca Cola, Facebook, Buzzfeed, KKR, Campari, NY Public Library, Murtha Cullina, Cooley Hudson Yards, Starz and Peloton
  • Installed and maintained electrical systems on both residential and commercial settings
  • Inspected transformers, circuit breakers and electrical components
  • Troubleshoot electrical issues using appropriate testing devices
  • Repaired and replaced equipment when necessary; components, wiring, fixtures, etc
  • Ability to understand and follow technical diagrams, blueprints and line drawings
  • Maintained good knowledge of all electrical systems
  • Ability to give direction and lead a crew from job start to completion
  • Understanding of full electrical install and maintenance.

Education

BA In Business - Liberal Arts/ Social Sciences

Pace University
New York, NY
06.2009

Rockland Community College
Suffern, NY
06.2005

Skills

  • Troubleshooting
  • Worker training
  • Employee management
  • Task prioritization
  • Time management
  • Microsoft Word
  • Written communication
  • Decision making
  • Installation
  • Blueprint/ Line drawing reading
  • Equipment repair
  • Supply requisition
  • Inventory organization
  • Customer relations
  • Troubleshooting techniques
  • Client interaction
  • Design
  • Commissioning
  • Customer Needs Assessments
  • Technical and Diagnostic Support
  • Hardware Testing
  • Equipment Installation
  • System Layouts
  • Office Automation
  • System Design and Implementation
  • Computer Configurations
  • Information Updates
  • Technical Issue Resolution
  • Technical and diagnostic support
  • Hardware testing
  • Preventive Maintenance
  • Technical Support
  • Installation coordination
  • Hardware Configuration

Certification

  • Crestron DMC-E
  • Crestron Control
  • Crestron NVX AV over IP
  • Extron Control Specialist
  • Extron AV Associate
  • Biamp TesiraForte
  • Biamp Control
  • Shure
  • CompTia
  • Avixa
  • QSYS Level 1
  • QSYS Control
  • Dante 1, 2 and 3
  • Shure
  • AMX
  • Lutron
  • Savant
  • Fluent in Zoom, Cisco, Webex, Teams, Logitech and Polycom Conference systems.
  • OSHA Safety- OSHA 10, 30 and SST 62

Timeline

AV Engineer

AVI- SPL
11.2022 - Current

AV Lead Technician

Innerspace Electronics Inc
09.2019 - 01.2021

AV Lead Technician

IVCI
09.2017 - 12.2019

AV Lead Technician

Presentation Products
05.2014 - 06.2017

Journeyman Electrician

Local
01.2011 - 02.2014

BA In Business - Liberal Arts/ Social Sciences

Pace University

Rockland Community College

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Adam Gerber