Adam Gerwin
Homosassa,FL
Summary
I am a dedicated person who wants to use his skills and education to help those achieve their goals using both traditional and modern approaches. Being a part of your company would help me further my knowledge and strengthen my abilities to assist and create a new way to the future of my career. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Customer Action Outreach Agent
Morley Companies
11.2017 - 10.2018
- Assist setting up appointments for customer vehicle recalls
- Creating customer cases for vehicle Vin numbers.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Multiple positions held
Arizona Labor Force
03.2017 - 11.2017
- Call Center; Assisted with ride set ups
- Tempe Mission Palms; Hospitality
- Silicon creation and packaging
Stacker
Quad Graphics
05.2014 - 11.2015
- Re-web the press, clean and switch out ink for different jobs
- Load pallets with finished product
- Moved finished pallets to storage areas using forklifts.
- Maintained a solid understanding of product specifications and storage requirements, ensuring proper handling and stacking procedures were always followed.
- Stacked finished cases on pallets according to customer requests.
- Reduced product damage by carefully handling items during the stacking process.
Shift Manager
McDonalds
04.2012 - 12.2013
- Train employees
- Place restocking orders
- Manage kitchen and prep table area
- Handle customer complaints
Supervisor
Ron Kutchey's Landscaping
03.2010 - 04.2012
- Train employees
- Up sale on landscaping items / services
- Managed own truck
- Spoke with customers on our services and any questions or concerns
- Operate heavy loader
Stocker, Cashier, Salesmen
Pacesetters Sport & Shoe
05.2004 - 12.2006
- Help customers find the running shoes that fit them best
- Deliver ordered items to businesses, schools, and or homes
- Check out customers and deliver proceeds to bank
Education
Radiography -
Ferris State University
Big Rapids, MI03.2010
Radiography -
Delta College
Bay City, MI06.2009
Diploma - Core Studies
Dow High
Midland, MI06.2006
Skills
- Problem-solving skills
- Positive Attitude
- Customer service and care
- Problem-Solving
- Customer service abilities
- Relationship Building
- Organizational Skills
- Goal-oriented mindset
- Critical Thinking
Qualifications
Several jobs I have raised to managerial within a short time. Relate to employees and customers through past hospitality positions. Worked with a wide array of people and know when they just need some motivation or if letting them go would serve business better., Excels with finishing jobs on time or before with results. Leader and team player capable of bringing others together for the task. Creative and imaginative which assists in new ways to complete tasks., Intuitive, able to engage customers and assist their needs in a friendly and hospitable manner. Reads and dissects the room to delegate employees best in assisting certain customers.
References
- Janelle Smith, Manager, Baymont Inn, 2200 W. Wackerly Rd., Midland, MI, 48642, 989-631-0070, 989-513-6725
- Brandi Brown, Spac Dept., Morley, 4075 Bay Rd., Saginaw, MI, 48603, 989-495-1959
- Courtney Egnor, Manager, Little Caesars, 1840 N. Saginaw Rd., Midland, MI, 48642, 989-513-5319
Extracurricular Activities
Sports, Hiking Camping, Yoga, Meditation, Studying
Timeline
Customer Action Outreach Agent
Morley Companies
11.2017 - 10.2018
Multiple positions held
Arizona Labor Force
03.2017 - 11.2017
Stacker
Quad Graphics
05.2014 - 11.2015
Shift Manager
McDonalds
04.2012 - 12.2013
Supervisor
Ron Kutchey's Landscaping
03.2010 - 04.2012
Stocker, Cashier, Salesmen
Pacesetters Sport & Shoe
05.2004 - 12.2006
Radiography -
Ferris State University
Radiography -
Delta College
Diploma - Core Studies
Dow High