Adam Gibson
Spring Valley,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Personal Caregiver
DHS Group
Dallas , OR
04.2021 - 03.2023
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Helped clients maintain a safe environment by adhering to safety procedures and protocols.
- Monitored vital signs such as pulse rate, temperature, respiration rate and blood pressure when necessary.
- Maintained accurate records of services provided to each client.
- Provided emotional support to clients and families during difficult times.
- Assessed the physical condition of the client on a regular basis and reported any changes or concerns to supervisor.
- Ensured that all medical treatments are administered according to physician's orders.
- Developed individualized plans of care for each client based on assessments and evaluations.
- Organized recreational activities for clients such as walks outdoors or reading books together.
- Prepared meals according to prescribed diets while monitoring fluid intake and output levels.
- Accompanied clients to doctor appointments or other errands outside the home.
- Kept detailed notes about the progress of each patient's health status.
- Assisted patients with exercises designed to improve mobility or strength.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
- Took initiative in providing comfort measures for pain management when needed.
Customer Service Representative
Walmart
Dallas , Oregn
09.2021 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Nursing
Chemeketa Community College
Salem, ORSkills
- Client Service Excellence
- Personalized Care
- Patient Assessments
- Healthcare Reporting
- Compassionate Patient Care
- Basic Patient Care
- Daily Living Assistance
- Senior Leadership Support
- Compassionate Client Care
- Patient & Family Support
- Daily Living Activities Assistance
- Activities Of Daily Living Support
References
References available upon request.
Timeline
Customer Service Representative
Walmart
09.2021 - 03.2022
Personal Caregiver
DHS Group
04.2021 - 03.2023
Nursing
Chemeketa Community College
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