Adam Giddens
Pell City,AL
Summary
Dynamic leader with a proven track record at Vineyard Brands, adept in customer service and inventory management. Excelled in building high-performing teams, enhancing profitability by skillfully managing costs, and fostering strong customer relationships. Achieved significant improvements in staff development and operational efficiency through strategic planning and effective conflict resolution.
Overview
11
11
years of professional experience
Work History
Manager
Vineyard Brands
03.2021 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Little Caesars Pizza
01.2017 - 03.2021
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Lead Server
Cracker Barrell
10.2013 - 01.2017
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Answered customers' questions, recommended items, and recorded order information.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Cultivated warm relationships with regular customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
Education
Associates - Business
Jefferson State Community College
Birmingham, AL11-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Staff development
- Shift scheduling
- Conflict resolution
- Schedule preparation
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Inventory management
Timeline
Manager
Vineyard Brands
03.2021 - 12.2024
General Manager
Little Caesars Pizza
01.2017 - 03.2021
Lead Server
Cracker Barrell
10.2013 - 01.2017
Associates - Business
Jefferson State Community College