Adam Gidley
Hospitality Professional
Bend,OR
Summary
Dedicated, self-motivated and detail-oriented hospitality professional with a passion to supply guests with a superb product and memorable experience.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Lead Budtender
Vth LMNT
Bend, OR
01.2021 - 04.2022
- Built customer loyalty and retention by delivering flawless and personable shopping experiences.
- Weighed, prepared and packaged different types of products according to compliance regulations.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Read industry publications to maintain knowledge on current and future industry trends.
- Communicated and coordinated between budtenders and management to help build a strong team culture.
- Responsible for finances including daily drops, tips, expenses, ATM replenishment and allocating taxes.
Lead Server/Bartender
The Peached Tortilla
Austin, TX
05.2019 - 04.2020
- Applied excellent organizational and multitasking abilities to handle team and business needs in high paced environment while providing a superior customer experience.
- Applied comprehensive knowledge of wine, beer and spirits to increase daily beverage sales.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and dietary restrictions.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Bussed, arranged and prepared tables with napkins, silverware and dishware promptly to maintain low turnover times.
Kitchen Manager
Lupe Tortilla
Austin, TX
05.2018 - 05.2019
- Delivered in-depth training to workers in food preparation and food safety regulations to promote strong team performance.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Recorded accurate inventory, purchased food orders and scheduled deliveries, adhering to food cost and budget.
- Conducted daily checks of refrigerators and freezers to verify proper food storage and container labeling.
- Spearheaded staff development by conducting orientations, training and performance reviews.
Dining Room Manager
Pappadeaux Seafood Kitchen
Austin, Texas
05.2016 - 05.2018
- Instilled excellent guest service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Directed department meetings and implemented training programs for front of house staff to maintain high standards of guest service.
- Resolved guest concerns with speed, knowledgeable support and a professional response to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality by bringing enthusiasm and positivity to every shift.
Education
Bachelor of Science - Hotel Restaurant Management
Northern Arizona University
Flagstaff, AZ 08.2011 - 12.2015
Skills
Point of sale operation
Multi-tasking
Menu memorization
Interpersonal Communication
Training/Development
Self-Motivated
Problem-Solving
Microsoft Office Proficiency
Dependable and Responsible
Flexible and Adaptable
Certification
OLCC Service Permit
Timeline
Lead Budtender
Vth LMNT
01.2021 - 04.2022
OLCC Service Permit
11-2020
Lead Server/Bartender
The Peached Tortilla
05.2019 - 04.2020
Kitchen Manager
Lupe Tortilla
05.2018 - 05.2019
Dining Room Manager
Pappadeaux Seafood Kitchen
05.2016 - 05.2018
Bachelor of Science - Hotel Restaurant Management
Northern Arizona University
08.2011 - 12.2015