Adam Giola
Clarkston,MI
Summary
High-energy management professional with a proven track record in strengthening operational procedures, enhancing team productivity, and streamlining processes. Adaptable in changing environments, possessing strategic decision-making skills to navigate complex challenges with ease. Performance-oriented and hardworking, dedicated to creating innovative approaches that drive long-term business success.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Sanctuary Lake Golf Course
09.2023 - Current
- Spearhead operations at the busiest public golf course in Michigan, facilitating over 55,000 rounds annually
- Serve as lead operations manager during shifts, directing a team of 10+ employees across various departments including kitchen, bar, cart services, first tee, driving range, and pro shop
- Implemented a structured onboarding program for new hires, encompassing sourcing, interviews, and tailored training sessions to optimize job readiness and performance
- Provide cross-functional support across all areas, ensuring smooth business operations and high customer satisfaction
- Troubleshoot daily operational issues, such as customer complaints, league/outing logistics, course concerns, staff shortages, missed tee times, and lost items
- Handle approximately 250 customer interactions daily, ensuring efficient communication regarding course updates, tee time changes, and issue resolution
- Coordinate closely with the maintenance team to ensure course quality and serve as the primary liaison with the reservation center to manage bookings and optimize tee time availability
Owner
AJGRECOVERS LLC
10.2015 - Current
- Established and managed a financial recovery business, providing comprehensive support and guidance to individuals and families, resulting in the successful recovery of over $50,000 in dormant funds
- Conducted in-depth research on state-specific regulations, ensuring compliance throughout the recovery process by organizing required documentation, coordinating with notaries, and maintaining transparent communication with clients over extended timelines
Account Manager & Professional Development Instructor
Dale Carnegie Training
01.2019 - 01.2023
- Delivered in-person and virtual training courses to over 600 participants, ranging from C-suite executives to grade school students, providing tailored, in-the-moment coaching to enhance confidence, leadership skills, and self-awareness
- Managed the entire sales and service process, from initial client engagement and needs analysis to course recommendation, contract generation, and post-course evaluations, ensuring a seamless client experience
- Established trust-based relationships during initial consultations by applying Dale Carnegie principles, enabling clients to achieve personal and professional development goals through collaborative attitude and behavior change
- Became a subject matter expert on Dale Carnegie’s curriculum, specializing in confidence building, human relations, communication, leadership, and stress management, and effectively communicated these concepts to diverse audiences
- Built and maintained a portfolio of over 50 accounts, generating $200,000 in annual revenue through consistent client engagement and relationship management
Owner and CEO
Considerate Clean LLC
10.2015 - 12.2020
- Founded and operated a commercial cleaning business, successfully servicing over 20 commercial clients
- Developed and executed a comprehensive marketing and advertising strategy to attract new clients and expand the business within the surrounding area
- Provided detailed quotes and scopes of work to prospective clients, securing long-term contracts and fostering strong business relationships
- Strategically managed scheduling to optimize time and maximize revenue generation
- Supervised a team of employees, ensuring consistent service quality and client satisfaction
Crew Leader
Event Fun Rentals
04.2016 - 03.2020
- Coordinated event setup and space transformation for a wide range of community events, converting various venues into engaging entertainment spaces
- Led teams in organizing and arranging equipment to maximize event space utilization and ensure optimal flow for attendees
- Managed the safe transportation, setup, and breakdown of equipment valued at thousands of dollars, maintaining a focus on efficiency and safety
Food and Beverage Intern
Indian Hill Club
05.2018 - 08.2018
- Gained hands-on experience by rotating through multiple restaurants, developing a well-rounded understanding of diverse restaurant operations and management strategies
- Developed in-depth knowledge of catering to the unique needs of country club members and the broader hospitality industry
- Monitored and managed inventory levels to ensure seamless support for both restaurant and golf course operations, proactively tracking usage and replenishment needs
Snowboard Instructor
Pine Knob Ski School
01.2015 - 01.2017
- Instructed groups and individuals with a positive and encouraging approach, fostering a fun and engaging learning environment
- Developed customized lesson plans tailored to each participant’s skill level, resulting in improved retention and customer satisfaction
- Successfully enhanced students’ snowboarding skills and confidence through personalized coaching and constructive feedback
Education
Bachelor of Arts - Hospitality Business
Michigan State University
East Lansing, MI12.2018
Certificate of Achievement - Entrepreneurship
Oakland Community College
Auburn Hills, MI12.2016
Skills
- Public Speaking
- Microsoft Office Suite
- G1 Point of Sale System
- Event Coordination
- Club Managers Association of America
- 7 Handicap Golfer
- Human Relations & Effective Communication
- Winning with Relationship Selling
- Developing Your Leadership Potential
- High Impact Presentations
Timeline
Assistant General Manager
Sanctuary Lake Golf Course
09.2023 - Current
Account Manager & Professional Development Instructor
Dale Carnegie Training
01.2019 - 01.2023
Food and Beverage Intern
Indian Hill Club
05.2018 - 08.2018
Crew Leader
Event Fun Rentals
04.2016 - 03.2020
Owner
AJGRECOVERS LLC
10.2015 - Current
Owner and CEO
Considerate Clean LLC
10.2015 - 12.2020
Snowboard Instructor
Pine Knob Ski School
01.2015 - 01.2017
Certificate of Achievement - Entrepreneurship
Oakland Community College
Bachelor of Arts - Hospitality Business
Michigan State University
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