Proactive Field Manager/Service Technician with extensive experience in training, coordinating field operations, and managing teams. Expert in streamlining processes, enhancing productivity, and building strong client and team relationships. Skilled in preventive maintenance, troubleshooting, and inventory management, bringing effective leadership and technical knowledge to drive successful project outcomes.
Overview
16
16
years of professional experience
Work History
Field Manager/Service Technician
Discount Garage Door Repairs LLC
09.2020 - Current
Conducted thorough training of new employees to exceed the industry standards of workmanship, professionalism and technical knowledge.
Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Consistently exceeded performance objectives by leveraging extensive industry experience and effective leadership skills in managing teams.
Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
Juvenile Corrections Officer
Department of Children, Youth and Families
02.2020 - 09.2020
Improved safety and security in the juvenile facility by consistently monitoring and supervising residents during daily activities.
Supported implementation of vocational training programs aimed at preparing youth offenders for employment opportunities upon release.
Assisted in coordinating educational programs for youth offenders to promote academic growth and personal development.
Ensured timely transportation of residents to court appointments, medical visits, or other off-site events while maintaining strict security protocols.
Provided guidance to at-risk youth through behavior modification programs and counseling services designed to foster positive growth.
Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
Warehouse Order Selector
US Foods
02.2018 - 12.2019
Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Moved merchandise using forklifts, pallet jacks and hand trucks.
Wrapped pallets in shrink wrap prior to loading.
Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
Maintained inventory integrity by promptly reporting any discrepancies or damaged goods found during the picking process.
Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
Transportation Management Coordinator
U.S. Army
05.2008 - 02.2017
Documented and inventoried freight, cargo, and material shipments of all types.
Increased on-time delivery performance by closely monitoring shipment progress and resolving potential delays.
Coordinated and monitored movement of personnel and cargo throughout country.
Maintained accurate record-keeping systems for shipments, invoices, and other documentation in compliance with industry regulations.
Prepared detailed reports on transportation activities which informed executive decision-making processes.
Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Requested and coordinated transport capabilities to meet missions.
Conducted risk assessments for transportation activities to mitigate potential issues before they occurred.
Arranged documentation and reports for follow-up or response to tracer actions.
Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
Education
Vocational - Logistics Management
U.S. Army Transportation School
Fort Eustis, VA
08-2009
High School Diploma -
Shelton High School
Shelton, WA
06-2009
Skills
Project Coordination
Field Operations
Crew Management
Inventory Management
Installation and Repair
Attention to Detail
Preventive Maintenance
Troubleshooting ability
Customer Service
Punctual and Reliable
Mechanical abilities
Flexible and Adaptable
Timeline
Field Manager/Service Technician
Discount Garage Door Repairs LLC
09.2020 - Current
Juvenile Corrections Officer
Department of Children, Youth and Families
02.2020 - 09.2020
Warehouse Order Selector
US Foods
02.2018 - 12.2019
Transportation Management Coordinator
U.S. Army
05.2008 - 02.2017
Vocational - Logistics Management
U.S. Army Transportation School
High School Diploma -
Shelton High School
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