Adam Gomez
Chino Hills,CA
Summary
I am a professional in the automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. I am known for fostering collaborative relationships and driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Advisor
Cerritos Collision Center
11.2023 - 07.2025
- Have a thorough understanding of industry repair practices and continuous education within the industry
- Negotiate with insurance companies to meet an agreed price for repairs
- Maintain high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple vehicles simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Thoroughly understand Bureau of Automotive Repair guidelines as well as insurance company practices
- Maintain DRP standards and estimate quality for Farmers, Statefarm, USAA, Fleet, and Mercury
Service Advisor
Caliber Collision
11.2022 - 10.2023
- Have a thorough understanding of industry repair practices and continuous education within the industry
- Negotiate with insurance companies to meet an agreed price for repairs
- Maintain high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple vehicles simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Thoroughly understand Bureau of Automotive Repair guidelines as well as insurance company practices
- Maintain DRP standards and estimate quality for Farmers, Statefarm, AAA, Progressive, and Allstate
Service Advisor
Seidner's Collision Center
02.2022 - 10.2022
- Have a thorough understanding of industry repair practices and continuous education within the industry
- Negotiate with insurance companies to meet an agreed price for repairs
- Maintain high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple vehicles simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Thoroughly understand Bureau of Automotive Repair guidelines as well as insurance company practices
- Maintain DRP standards and estimate quality for Farmers, Statefarm, AAA, and Allstate
Field Adjuster
Progressive
06.2019 - 01.2022
- Have a thorough understanding of common repair practices and automobile nomenclature
- Follow up with customers and repair shops to maintain vehicle target repair date and keep the customer informed of procedures being performed
- Negotiate target dates and repair costs directly with repair facilities
- Manage Rental through dedicated ARMS system
Service Advisor/Writer
Caliber Collision
06.2017 - 03.2019
- Have a thorough understanding of industry repair practices and continuous education within the industry
- Negotiate with insurance companies to meet an agreed price for repairs
- Maintain high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Managed multiple vehicles simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Thoroughly understand Bureau of Automotive Repair guidelines as well as insurance company practices
- Maintain DRP standards and estimate quality for Farmers, Statefarm, AAA, Progressive, and Allstate
Auto Field Technician
Allstate Insurance
02.2016 - 06.2017
- Have a thorough understanding of common repair practices and automobile nomenclature
- Follow up with customers and repair shops to maintain vehicle target repair date and keep the customer informed of procedures being performed
- Negotiate target dates and repair costs directly with repair facilities
- Maintain acceptable estimation accuracy, parts utilization, and customer survey scores
Education
Diploma - Automotive
Universal Technical Institute (UTI)
Rancho Cucamonga, CA12.2012
Diploma - undefined
John A. Rowland High School
Rowland Heights, CA06.2011
Skills
- CCCOne Estimating System (9 years)
- Mitchell Estimating System (5 years)
- Auto Estimating
Timeline
Service Advisor
Cerritos Collision Center
11.2023 - 07.2025
Service Advisor
Caliber Collision
11.2022 - 10.2023
Service Advisor
Seidner's Collision Center
02.2022 - 10.2022
Field Adjuster
Progressive
06.2019 - 01.2022
Service Advisor/Writer
Caliber Collision
06.2017 - 03.2019
Auto Field Technician
Allstate Insurance
02.2016 - 06.2017
Diploma - undefined
John A. Rowland High School
Diploma - Automotive
Universal Technical Institute (UTI)
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