Adam Gonzales
Albuquerque
Summary
Accomplished Assistant Manager with a proven track record at Walgreens for enhancing customer satisfaction and streamlining operations. Expert in retail operations management and team leadership, demonstrated through significant improvements in service quality and inventory accuracy. Skilled in fostering strong customer relations and staff motivation, contributing to a positive and efficient work environment.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Walgreens
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Night Stocker
Home Depot
04.2018 - 10.2022
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Operated forklift to transport materials efficiently.
Associate
Amazon
03.2023 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Assistant Manager
Murphy USA
10.2022 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Cook
Churches Chicken
05.2017 - 08.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Assistant Manager
Circle K
05.2013 - 09.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Dollar Tree Distribution Center
04.2008 - 08.2010
Education
GED -
Horizon Cont Edu
Fullerton, CASkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Customer rapport
- Retail operations management
- Sales growth
Timeline
Assistant Manager
Walgreens
09.2024 - Current
Associate
Amazon
03.2023 - 08.2024
Assistant Manager
Murphy USA
10.2022 - 10.2023
Night Stocker
Home Depot
04.2018 - 10.2022
Cook
Churches Chicken
05.2017 - 08.2018
Assistant Manager
Circle K
05.2013 - 09.2015
Assistant Manager
Dollar Tree Distribution Center
04.2008 - 08.2010
GED -
Horizon Cont Edu