Adam Gonzalez
Miami lakes
Summary
Positive, reliable individual with strong interpersonal and organizational skills. Possesses understanding of automotive systems and solid technical aptitude, along with exceptional customer service and communication abilities. Capable of fostering customer satisfaction and efficiency in service processes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
HVAC Technician
Cyclone Mechanical
Hialeah, FL
11.2019 - Current
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Participated in team meetings to discuss project progress, challenges encountered, and strategies for overcoming any obstacles.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
Warehouse Associate
EM Cargo
01.2018 - 10.2019
- Communicating with clients coordinating shipments and discussing future goals
- Ability to organize and prioritize important job tasks that need to be done quickly
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Receiving and checking quality and condition of incoming and outgoing cargo
- Operating lift trucks to move stock and select and palletize loads
Outbound Specialist
Caterpillar INC.
10.2016 - 01.2018
- Supported continuous improvement initiatives by identifying areas of inefficiency in outbound processes and recommending changes where necessary.
- Increased pick rates, optimizing warehouse layout and implementing efficient picking strategies.
- Streamlined communication channels between departments to ensure accurate information flow regarding outbound shipments.
Security Guard
Orna Security Services
01.2015 - 01.2016
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Created a welcoming atmosphere for guests while maintaining strict vigilance over potential security hazards or breaches.
- Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Associate
Home Depot
01.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Education
High school -
Pembroke Pines Charter
Pembroke Pines, FL06-2012
Skills
- Customer service
- Multitasking Abilities
- Problem-solving
- Teamwork and collaboration
- Time management
- Schedule coordination
- Sales transactions
- Administrative and office support
Certification
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
HVAC Technician
Cyclone Mechanical
11.2019 - Current
Warehouse Associate
EM Cargo
01.2018 - 10.2019
Outbound Specialist
Caterpillar INC.
10.2016 - 01.2018
Security Guard
Orna Security Services
01.2015 - 01.2016
Sales Associate
Home Depot
01.2014 - 01.2015
High school -
Pembroke Pines Charter
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