ADAM GRABISCH
Rockville Centre,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Competitive Route Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads, and prospects and resolving customer issues.
Overview
34
34
years of professional experience
Work History
Route Driver
Nixon Medical Wear
09.2017 - 08.2024
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Inspected and loaded delivery trucks and picked up customer returns.
- Streamlined loading procedures by organizing cargo efficiently, allowing for quicker dispatch times.
- Minimized delays caused by unforeseen circumstances such as inclement weather or road closures through proactive communication with dispatchers and customers.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Customer Service Representative
Sleepy’s
04.2012 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Financial Advisor
JPMorgan Chase
10.2009 - 02.2011
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Increased client retention rates with personalized communication and regular portfolio reviews.
Financial Advisor
American Express
03.2004 - 09.2009
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Monitored and updated financial plans to comply with client goals.
- Presented financial plans and investment recommendations to clients.
Trade Specialist
Track Data Corporation
12.1998 - 02.2004
- Processed trade orders for optimal execution, ensuring timely and accurate transactions.
- Strengthened relationships with existing clients through regular communication and proactive outreach efforts.
- Assisted clients with account-related issues, resolving problems quickly to maintain satisfaction.
- Increased client satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Educated new hires on company procedures, boosting overall team proficiency and cohesion.
Manager
EMGEE FURNITURE
09.1990 - 09.1998
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
Education
No Degree - Creative Writing
Long Island University
Southampton, NYSkills
- Investment advice
- Relationship building and management
- Sales expertise
- Retirement planning
- Strong Work Ethic
- Excellent customer service
- Professional Appearance
- Product Inspection
- Customer Service
- Client Relations
- Truck loading
Timeline
Route Driver
Nixon Medical Wear
09.2017 - 08.2024
Customer Service Representative
Sleepy’s
04.2012 - 06.2017
Financial Advisor
JPMorgan Chase
10.2009 - 02.2011
Financial Advisor
American Express
03.2004 - 09.2009
Trade Specialist
Track Data Corporation
12.1998 - 02.2004
Manager
EMGEE FURNITURE
09.1990 - 09.1998
No Degree - Creative Writing
Long Island University
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