Adam Green
Aventura,FL
Summary
Proven to enhance customer satisfaction and retention by 30% at Inktel through expert complaint handling and de-escalation techniques. Adept in CRM software and interpersonal communication, I excel in fast-paced environments, demonstrating a commitment to excellence in customer service and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Remote Customer Service Specialist
Inktel
01.2022 - 06.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed customer service improvement initiatives to decrease customer wait times.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded proactively and positively to rapid change.
- Increased efficiency and team productivity by promoting operational best practices.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Dishwasher
Keens Steakhouse
01.2020 - 12.2021
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Load, run and unload dish machine.
- Keep the dish machine clean and report any functional or mechanical problems immediately.
- Monitor dish machine water temperature to ensure sanitary wash cycle.
Front Desk Agent
Hampton Inn Suites
01.2017 - 12.2019
- Reviewing charges with guests at checkout.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- High school diploma or general education degree (GED) preferred
- High attention to detail
- Ability to work independently
- Customer Service experience preferred
- Professional appearance and good work ethics
- Ability to multi-task in a fast paced work environment
- Must be able to clearly address customer queries or concerns
- Able to handle minor customer complaints and maintain high customer satisfaction standards
Education
Associate of Arts - Art Education
Ohio Wesleyan University
Delaware, OH07.2006
Skills
- Customer Order Management
- Customer Retention
- Report Generation
- Price quotes
- Excellent written and oral communication
- De-Escalation Techniques
- Complaint Handling
- Telephone Etiquette
- Conflict Mediation
- Call center experience
- CRM Software
- Customer Service
- Customer Relations
- Good communication skills
- Customer Assistance
- ID Verification
- Returns processing
- Product Recommendations
- Cash Handling
- POS Systems
- Customer service excellence
- Retail Merchandising
- Liquor regulations and compliance
- Regulatory Compliance
- Daily Reporting
- Cash register systems
- Sales expertise
- Cash handling and management
- Point-of-sale system operation
- Purchase assistance
- Time management skills
- Guest inquiries
- Written and verbal communication
- Complex Problem-Solving
- Organizational abilities
- Food Storage
- Food Preparation
- Cultural Sensitivity
- Stress Tolerance
- Quick Learner
- Data Entry
- Guest Reception
- Administrative Support
- Front Desk Management
- Concierge services
- Phone and Email Etiquette
- Relationship Building
- Excellent Communication
- Problem-solving abilities
- Analytical Skills
- Interpersonal Communication
- Effective Communication
- Adaptability
- Goal Setting
- Interpersonal Skills
- Hospitality services
- Detail Oriented
- Transportation Arrangements
- Computer Skills
- Teamwork and Collaboration
- Problem-Solving
- Strategic Planning
- Multitasking
Timeline
Remote Customer Service Specialist
Inktel
01.2022 - 06.2024
Dishwasher
Keens Steakhouse
01.2020 - 12.2021
Front Desk Agent
Hampton Inn Suites
01.2017 - 12.2019
Associate of Arts - Art Education
Ohio Wesleyan University
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