Accomplished professional with over 20 years of experience in the automotive industry, specializing in operations management, strategic execution, and cross-functional team leadership. Proven expertise in analyzing operational performance, developing tracking mechanisms, and implementing process improvements to enhance service levels and organizational efficiency to our clients. Skilled at building strong relationships across organizational hierarchies, from process owners to senior leaders, to drive collaboration and achieve strategic objectives. Extensive experience leveraging platforms such as VinSolutions, Dealertrack, Homenet, Unifi to optimize client operations and success along with a certification for Deal Central as that pertains to the development of Retail360 and DMS+