Adam Griffiths
Concord,CA
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in regulations and procedures.
Overview
9
9
years of professional experience
Work History
Canvasser
Leaf Filter
Concord, CA
08.2024 - 11.2024
- Collaborated with team to develop effective, winning sales strategies.
- Developed prospect lists to define target criteria and zone in on potential customers.
- Upsold product accessories and warranties to bolster revenues on each sale.
Registered Behavioral Technician
EvalGroup
Oakland, CA
03.2024 - 06.2024
- Organized recreational activities for clients based on their interests and skill levels.
- Led individual and group therapy supporting prescribed procedures.
- Provided psychiatric or personal care to emotionally disturbed or cognitively impaired patients.
Medical Transportation Driver
Trinity Medical Transportation
Concord, CA
06.2023 - 02.2024
- Provided safe and timely transportation for patients to medical appointments.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Transported patients in wheelchairs or strhers if needed, using appropriate equipment and techniques.
Registered Behavior Technician
Behavioral Health Works, Inc
Brea, CA
10.2022 - 05.2023
- Taught and helped children develop new verbal, communication and social skills necessary for living healthy lifestyles.
- Directed at-home therapy exercising drills to invoke children to develop math, verbal and writing skills.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
Medical Transporter
Trinity Medical
Concord, CA
09.2021 - 11.2021
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Moved patients in and out of vehicles and lifted on and off beds.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Party Delivery Manager
Save The Date Party Rentals
Danville, CA
05.2018 - 03.2020
- Monitored staff and organization of delivery department.
- Managed performance issues with delivery team members.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Developed team environment to support engagement and high performance.
- Refined and organized delivery processes for all incoming products.
- Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
Dishwasher/Delivery Driver
Baci Cafe
Danville, CA
10.2015 - 03.2018
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Notified customers of delays, decreasing calls to support.
- Processed payments by accepting cash, checks and credit card payments.
Education
Bachelor of Arts - Psychology
California State University - East Bay
Hayward, CA05.2024
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA05.2022
High School Diploma -
San Ramon High School
Danville06.2016
Some College (No Degree) - Psychology
California State University - Fullerton
Fullerton, CASome College (No Degree) - Pre-Nursing
Santa Barbara City College
Santa Barbara, CASkills
- Team Supervision
- Dependable and reliable
- Time management skills
- Staff development and oversight
- Reliable and trustworthy
- Organizational skills
- Decision-making
- Team management
- Leadership
Timeline
Canvasser
Leaf Filter
08.2024 - 11.2024
Registered Behavioral Technician
EvalGroup
03.2024 - 06.2024
Medical Transportation Driver
Trinity Medical Transportation
06.2023 - 02.2024
Registered Behavior Technician
Behavioral Health Works, Inc
10.2022 - 05.2023
Medical Transporter
Trinity Medical
09.2021 - 11.2021
Party Delivery Manager
Save The Date Party Rentals
05.2018 - 03.2020
Dishwasher/Delivery Driver
Baci Cafe
10.2015 - 03.2018
Bachelor of Arts - Psychology
California State University - East Bay
Associate of Arts - Psychology
Diablo Valley College
High School Diploma -
San Ramon High School
Some College (No Degree) - Psychology
California State University - Fullerton
Some College (No Degree) - Pre-Nursing
Santa Barbara City College
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