ADAM GRISSETT
Athens
Summary
Dynamic IT Specialist with extensive experience at Oasys Inc., excelling in network administration and training development. Proven track record in enhancing operational readiness and streamlining processes, achieving a 32% reduction in wait times for transitioning service members. Skilled in ERP systems and committed to delivering high-quality support and solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Field Service Representative (FSR)
Oasys Inc.
Huntsville
03.2022 - Current
- Field Service Representative directly support squadrons, Combatant Commands, theater-level organizations, and other service and joint command posts that are fielded with customers.
- Planning and coordinating participation in Joint all-domain exercises and events, and real-world operations.
- Provides expertise and analysis in Joint/Service command structures, command and support relationships, operations, communications, and logistics, while integrating the software into military network architecture in order to subscribe/publish tactical/operational/strategic battle space information between the software program and other mission command systems.
- Provides training warfighter/planning staffs in the functionality and use of mission planning system, developing and implementing war-gaming scenarios used for training, consisting of friendly and enemy situations/road-to-war, operations, lethal and non-lethal fires, battle space graphics (such as Airspace Control Order), communication requirements, and logistics.
- Establishes and maintains schedules for new project development.
- Account Manager for Network infrastructure to collect all Energy Consumption for over 10 major Army Bases in the United States.
- Maintains record keeping as required.
IT Technician
Crestwood Medical Center
Huntsville
08.2021 - 03.2022
- Maintain the networking hardware (servers and network specific system.)
- Maintain SCCM to initiate the delivery of the most current security patches and software.
- Maintain ERP System to ensure accurate operation.
- Manage and maintain the Hospital network and hardware.
- Drives security initiatives and compliance.
- Installs and maintains hospital hardware and wired/wireless networks.
- Provides incident resolution via phone, remote tools, email, and directly with customers.
- Provides high quality customer service and network related technical support with an emphasis on issue resolution and quality.
- Supports management in developing work instructions and processes for existing and future business.
- Establishes and maintains schedules for new project development.
- Evaluate processes for quality concerns and countermeasures.
- Maintains record keeping as required.
IT Specialist
Vuteq
Madison
06.2021 - 08.2021
- Maintain the networking hardware (servers and network specific systems).
- Manage and maintain the office network, servers, and data.
- Drives antivirus initiatives and compliance.
- Installs and maintains office hardware and wired/wireless networks.
- Provides incident resolution via phone, remote tools, email, and directly with customers.
- Provides high quality customer service and network related technical support with an emphasis on issue resolution and quality.
- Provided ERP Solutions for the start of the main ASN build sheets for the shipping of parts to Vuteq's largest supplier Toyota.
- Setup RFID System to scan all parts incoming and outgoing for accountability.
- Supports management in developing work instructions and processes for existing and future business.
- Establishes and maintains schedules for new project development.
- Evaluate processes for quality concerns and countermeasures.
- Evaluate processes for efficiency concerns.
- Maintains record keeping as required.
Senior Instructor
US Army
Fort Eustis
08.2018 - 04.2021
- Managed the database and personnel files for 32 Aviation instructors and over 1600 students. Provided support to the organization's understaffed IT department and assisted with help ticket completion.
- Developed lesson plans for the Aircraft Notebook and ACN Network. Identified errors, content change requirements, and lesson plan improvements to the training coordinator.
- Senior Manager responsible for training subordinate managers, Army Aviation Maintenance students, and international students on the ACN network, turbine engine theory, and basic Aviation Maintenance.
- Managed all testing to include test creation for the Army Aircraft Engine Department and all testing materials.
- Accountable for the security and serviceability of $33,000,000 of government equipment including the ACN network, aircraft equipment, training aids, and other support items.
Volunteer
US Army
Fort Eustis
08.2018 - 04.2021
- Installed a LAN/WLAN connection network for the local Church consisting of multiple routers, a network printer, POE security system with six cameras, and 10 computers.
- Established and continue to maintain a 200 connection Cisco Webex meeting for Worship Service using OBS Studio for all video connection equipment and Voice Meter sound mixer for all audio connection equipment. Installed all audio and video connections and equipment for the Church of Christ.
Production Control Manager
US Army
Fort Wainwright
12.2015 - 06.2018
- Processed job orders for multiple airframes, components, test equipment, and ground support equipment by order of precedence to ensure operational readiness rates were maintained at the highest productive rate possible.
- Tracked production trends to determine workload accomplishments using equipment maintenance records and control boards.
- Scheduled workflow to minimize production delays and interruptions to aviation systems. Coordinated with multiple shops and assisted in expediting jobs 'in progress' to ensure timely completion and maximum operational readiness.
- Maintained entire maintenance support for AVIM support Company by constant communication and strategic logistical planning with each Company in the Battalion to maintain an excellent operational readiness rate.
Warrior Transition Unit Cadre and Command Financial Specialist
US Army
Fort Bliss
07.2011 - 11.2015
- Managed the medical processing and transition of over 150 wounded service members. Duties included oversight of medical treatment, scheduling appointments and procedures, engaging case managers, briefing senior leadership on individual progress and serving as the primary support to the patient.
- Streamlined the medical evaluation process through a goal-based timeline, that reduced overall wait time by 32% for all soldiers transitioning from active duty to civilian life while ensuring all available benefits were received.
- Coordinated with the local employers to provide transitioning service members with possible employment opportunities. Successfully assisted 45 soldiers with initial employment after separation from the Army.
- Created financial budgets and processed Army Emergency Relief loans/grants for personnel within the organization to resolve debt issues and to improve overall financial situations before transitioning to civilian life.
Quality Assurance and Maintenance Manager
US Army
Fort Hood
05.2005 - 06.2011
- Performed initial inspections, classification/serviceability determinations, along with in-process and final acceptance inspections on three different types of Army Aircraft.
- Supervised the installation and repair of aircraft components using technical manuals, blue prints, interconnect diagrams and wiring schematics to determine airworthiness during component installation and repair.
- Managed tracking of over 2400 aircraft components for total usage hours, Time Before Overhaul (TBO), and serial numbers to ensure aviation standards were maintained for the overall airworthiness of the aircraft.
- Developed aircraft repair procedures that were accepted by Engineers and deemed airworthy repairs eliminating the need to procure parts or send to a higher level of maintenance.
Aviation Mechanic
US Army
Camp Humphreys
04.2002 - 04.2005
- Maintained UH-60A helicopter engines during day-to-day operations for 15 aircraft allowing the Medical Flight Company to continue operations and transport medical evacuations.
- Conducted periodic inspections, component repair/replacement and troubleshooting on T700 engines to access airworthiness.
- Completed complex troubleshooting procedures to determine faulty aircraft avionics components.
- Maintained Aircraft Logbooks to ensure all inspections/services were completed on time and aircraft were always in a state of readiness.
Education
Bachelor of Science - Information Technology
University of Phoenix
Phoenix, AZCyber Security Certificate Program -
University of Phoenix
Phoenix, AZSkills
- Network administration and IT support
- Training and development
- Quality assurance
- Aviation instruction
- Production management
- Active security clearance
- Aviation engine repair
- Building automation systems
- ERP and SCCM expertise
- VOIP and communication technologies
- RFID and sensor integration
Certification
- Master Resilience Trainer
- Senior Instructor
- Basic Instructor
- Interactive Authority and Display System 4 (IADS4), 04/16
- Global Combat Support System- Army (GCSS-A), 01/15
- Seniors Leaders Course (SLC), 12/14
- Advanced Leader Course (ALC), 12/11
- Basic Leadership Course (BLC), 11/04
References
- Clarence Bridges, Mechanical Engineer, (757) 339-4580, Clarence.f.bridges@navy.mil
- Samuel Lowell, Helicopter Pilot/ Unit Commander, United States Army, (757) 878-3810, samuel.l.lowell.mil@mail.mil
- Charles Howlett, Computer Systems Analyst GS12 (Retired), Navy Munitions Command Atlantic, (757) 609-5916
Computer Training Skills
- EDIS (1 Year)
- ERP (1 Year)
- Cisco (1 Year)
- SCCM (1 Year)
- VMWare (2 Years)
- Vsphere (1 Year)
- Lon (2 Years)
- RS485 (2 Years)
- Building Automation (2 Years)
- Microsoft Word, Excel, PowerPoint, and Access (10+ Years)
- Windows (10+ Years)
- MAC OSX (10+ Years)
- IOS (10+ Years)
- Android (3 Years)
- Computer Repair (10+ Years)
- Building Desktops (10+ Years)
- Webex Hosting (10+ Years)
- OBS Studio (3 Years)
- Interactive Authority and Design System 4 (IADS4) (10+ Years)
- Adobe Acrobat Professional (10+ Years)
- Technical Support (10+ Years)
- Troubleshooting (10+ Years)
- Maintenance (10+ Years)
- Management (10+ Years)
- Electronic Technical Manuals (ETMs) (10+ Years)
Timeline
Field Service Representative (FSR)
Oasys Inc.
03.2022 - Current
IT Technician
Crestwood Medical Center
08.2021 - 03.2022
IT Specialist
Vuteq
06.2021 - 08.2021
Senior Instructor
US Army
08.2018 - 04.2021
Volunteer
US Army
08.2018 - 04.2021
Production Control Manager
US Army
12.2015 - 06.2018
Warrior Transition Unit Cadre and Command Financial Specialist
US Army
07.2011 - 11.2015
Quality Assurance and Maintenance Manager
US Army
05.2005 - 06.2011
Aviation Mechanic
US Army
04.2002 - 04.2005
Bachelor of Science - Information Technology
University of Phoenix
Cyber Security Certificate Program -
University of Phoenix