Adam Guarino
Las Vegas,NV
Summary
Results-driven Client and Care Team Manager with a proven track record of success in managing healthcare operations and building strong client partnerships. Adept at leading remote teams and driving overall performance though effective communication and strategic planning. Skilled in analyzing performance data, implementing process improvements, and ensuring compliance with healthcare regulations. Possesses exceptional leadership abilities, demonstrated through talent management, team building, and fostering a culture of wellness. Experienced in navigating multi-layer client relationships and expanding accounts. Committed to delivering exceptional customer service and achieving population health management goals. Strong written and verbal communication skills along with proficiency in Microsoft Word, Excel, and PowerPoint. Passionate about making a positive impact in the healthcare industry.
Overview
8
8
years of professional experience
Work History
Fitness and Development Lead
Arch Amenities Group
07.2021 - Current
- Responsible for all fitness and wellness programming at multiple luxury country club communities.
- Responsible for promotion and sales of service with focus on growth and expansion.
- Responsible for identifying, interviewing, developing, coaching, and mentoring employees through clear expectations and management of performance improvement plans.
- Developed job-specific competencies and performance standards.
- Promote all club services with focus on engagement and retention.
Multi-Site Manager
Optum, UnitedHealth Group
01.2018 - 03.2020
- Successfully managed operations across remote sites, ensuring smooth coordination and collaboration between teams.
- Served as primary point of contact for clients, addressing their needs and building strong, lasting relationships.
- Led large teams, delivering multiple lines of service and achieving consistent operational excellence.
- Navigated multilayer client relationships, focusing on understanding their needs and integrating strategic solutions.
- Proactively built and nurtured client partnerships, resulting in increased client satisfaction and engagement.
- Identified opportunities for expansion within existing client accounts, driving business growth.
- Effectively led remote teams fostering culture of collaboration, accountability, and high performance.
- Implemented standardized process improvement methodologies to streamline remote team operations.
- Leveraged communication technologies to maintain open and effective communication with remote team members.
- Demonstrated deep understanding of culture-centric workspaces in healthcare industry.
- Worked directly with clinical on-site providers to navigate insurance options for members while integrating services for complete wellness experience.
- Implemented customer service strategies to deliver 5-star experiences for clients and their employees.
- Applied metric-based critical assessment to improve service delivery and achieve health management goals.
- Communicated effectively at all levels of organization ensuring clarity and alignment of goals.
- Developed and implemented standardized processes to improve communication across teams and departments.
- Proactively solved problems by leveraging strong communication skills and collaborating with cross-functional teams.
General Manager
Optum, UnitedHealth Group
11.2015 - 01.2018
- Oversaw grand opening and operations of newly built facility.
- Developed and implemented strategies to increase sales and profitability.
- Top 10% in programming participation throughout Northeast region (2016, 2017, & 2018).
- Develop, organize and execute fitness and wellness events including presentations, health fairs, and insurance sponsored incentive programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Psychology
Marist College
Poughkeepsie, NY05.2006
Skills
- Employee Performance Reviews
- Client Requirements
- Work Coordination
- Lead Identification
- Customer Relationship Management
- Process Improvement
- Creativity and Adaptability
- Analytical and Critical Thinking
- Internal and External Communications
- Presentation Delivery
Timeline
Fitness and Development Lead
Arch Amenities Group
07.2021 - Current
Multi-Site Manager
Optum, UnitedHealth Group
01.2018 - 03.2020
General Manager
Optum, UnitedHealth Group
11.2015 - 01.2018
Bachelor of Science - Psychology
Marist College