Adam Gulledge
Lowell,IN
Summary
Accomplished Assistant Store Manager at Leeps Supply with a proven track record in fostering relationship development and implementing process improvement strategies. Excelled in customer service and retention, achieving significant sales increases and customer satisfaction. Skilled in team coaching and efficiency enhancement, consistently surpassing business targets through strategic planning and employee engagement.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Leeps Supply
10.2021 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Introduced new product to customers through strategic and engaging presentations ,centered around customers unique needs that focused on their efficiency and success .
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Reviewed sales and gross profit report to assess company efficiency.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Counter Sales Associate
Leeps Supply
06.2016 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Commercial and Residential plumbing products.
Delivery Driver
Leeps Supply
05.2012 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Interacted with customers to determine needs and opportunities for additional sales.
- Fostered positive working relationships with customers by responding to questions and concerns.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Safely operated heavy lifting equipment such as fork trucks and cranes.
Home Theater Sales Associate
Best Buy
10.2009 - 05.2012
- Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.
- Stayed up-to-date on company promotions, sales and special events to educate customers and drive sales.
- Leveraged knowledge of home theater products and companies to educate customers and lock in sales.
- Demonstrated products to customers, answered questions and redirected concerns to promote merchandise and service sales.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Lowell High School
Lowell, iN06.1997
No Degree - Music Education
Ball State University
Muncie, INSkills
- Organization
- Relationship development
- Process improvement
- Inventory Adjustment
- Customer service
- Problem resolution
- Microsoft Suite
- Strategic Planning in Customer Engagement
Church Leadership Positions
A brief history of my evolvement in the local church.
- 2011-2013 - I served as the Director of our Young Adult Ministry. In this roll I was Preaching a message weekly, disciple making one on one, scheduling and orchestrating Mission trips as well as several outreach opportunities. During that time my main focus was to get a young group of people excited and engaged in the local churches.
- 2015-2020- I served as the Director of Mens Ministry. In this roll I organized monthly meetings where I would preach and teach from the Bible. Engage in personal discipleship one on one. I also was creative in organizing different out reach and social activities.
- 2017-2020- I was privileged to also serve on the Senior Leadership team at Hope Church, my home church from 2013-2020. As I continued to serve in the mens ministry, I was also asked to make decisions regarding the operations and decisions in the church as well. In addition to working with a team a great people I was also asked to take more of a teaching role, that lead to me preaching on Sunday mornings as well. My time serving Hope Church and Lifelink International was extremely satisfying and fulfilling.
Timeline
Assistant Store Manager
Leeps Supply
10.2021 - Current
Counter Sales Associate
Leeps Supply
06.2016 - Current
Delivery Driver
Leeps Supply
05.2012 - Current
Home Theater Sales Associate
Best Buy
10.2009 - 05.2012
High School Diploma -
Lowell High School
No Degree - Music Education
Ball State University