Adam Gwilliam
Cedar City,UT
Summary
Skilled team player with strong background in Customer care environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking employee focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
5
5
years of professional experience
Work History
Maintenance Technician
Vacasa Vacation Rentals
02.2021 - 01.2023
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new locks, door handles and door closers.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Inspected fire extinguisher equipment on state-mandated schedule.
- Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Sales Representative
VIvint Smart Home
03.2019 - 02.2021
- Developed and implemented sales strategies with customers
- Attended and engaged prospects at networking events
- Sold various home Security & Camera equipment
- Entered, updated, and maintained daily activity and prospect information
- Identified customer needs by reviewing account information and conducting needs assessments
- Handled customer situations by making amicable decisions for customers and company
- Generated sales leads by Getting referrals from neighbors
- Assisted new and existing customers in account set ups and cancellations
- Engaged customers and built connections to drive long-term sales
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Taxi Dispatcher
CCSI
06.2018 - 01.2019
- Dispatched work orders seamlessly by carefully monitoring schedules and resources
- Received and prepared work orders
- Scheduled and dispatched workers and service crews to handle service and repair
- AG
Scout Camp Counselor
Beaver High Adventure
05.2017 - 08.2017
- Discussed rules, activities, daily schedules, and traditions of camp to create solid boundaries for each camper to follow
- Taught campers about important outdoor skills, healthy living, and recreation
- Checked camp equipment and facilities regularly to identify maintenance needs
- Kept attendance to maintain constant count of campers
- Attended regular staff meetings to discuss curriculum and activities for implementation
- Responded quickly to emergencies to offer skills in CPR and first aid
- Supervised campers, creating positive and nurturing camp experience for each participant
- Kept recreational facilities clean, organized and ready for use
- Protected participants by maintaining discipline and teaching every person about proper safety techniques
- Prepared, assembled, and cleaned up activity supplies to organize and monitor recreation and learning activities
- Maintained rooms, closets, games, and equipment in neat and orderly condition by performing routine maintenance and custodial functions.
Education
High School Diploma -
Dixie High School
Skills
- Customer service Training and development
- Contract negotiations Relationship building
- Serve customers Promote products
- Creative thinking Motivation
- Organization Verbal communication
- Mechanical Expertise
- Power and Hand Tool Use
- Problem-Solving Ability
- Fire Safety Regulations
- Drywall Painting
- Snow Blowers
- Critical Thinking
- Daily Cleaning and Sanitation
- Mechanical Troubleshooting
Accomplishments
Eagle Scout with over 40 merit badges
Timeline
Maintenance Technician
Vacasa Vacation Rentals
02.2021 - 01.2023
Sales Representative
VIvint Smart Home
03.2019 - 02.2021
Taxi Dispatcher
CCSI
06.2018 - 01.2019
Scout Camp Counselor
Beaver High Adventure
05.2017 - 08.2017
High School Diploma -
Dixie High School