Adam Haley
Santa Clarita,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Manufacturing Associate
Person And Covey
03.2021 - Current
- Cleaned compounding equipment, enabling batches to meet quality control standards.
- Operated pump, blending kettles and other processing equipment safely and according to industry standards.
- Applied GMP practices to manufacture batches utilizing various compounding tanks, kettles, transfer pumps and mixers.
- Blended large batches of products by weighing raw materials and mixing with industrial sized equipment.
- Measured ingredients for use in production process.
- Checked quality of mixed products at specific intervals in production process.
- Set up, operated and maintained equipment and reported breakdowns to supervisor.
- Adhered to safety protocols to minimize accidents and avoid workplace mishaps.
- Maintained thorough and accurate production records to achieve or exceed regulatory and internal standards.
- Worked on assembly lines to package final product and prepare for shipping.
Filler's Assistant
American Fruits And Flavors
10.2018 - 12.2020
- Prepped and set up equipment necessary to fill the day's order including pumps, filters, hoses, valves and wheeled tote fillers.
- Utilized industrial sized scales to ensure the accuracy of the order's weight.
- Worked in a team environment to utilize the above listed equipment to fill orders.
- Capped and sealed steel drums containing ordered products.
- Completed necessary paperwork regarding each order and the specs for the product's preparation, filtration and quantity.
- Operated industrial sized homogenization and pasteurization equipment when needed,
- Rinsed used equipment before tear down at the end of the shift.
Night Auditor
Residence Inn By Marriott
07.2015 - 06.2018
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered and updated sensitive customer information during check-ins and room changes.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
Night Auditor
Courtyard By Marriott
11.2014 - 07.2015
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Entered and updated sensitive customer information during check-ins and room changes.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front Desk Agent
Fairfield Inn By Marriott
02.2013 - 08.2014
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Education
High School Diploma -
Saugus High School
Santa Clarita, CA06.2003
Skills
- Lockout and Tagout Processes
- Measuring Tools
- Assembly Line Operations
- Accurate Weights
- Critical Thinking
- Hospitality Service Expertise
- Light Maintenance Duties
- Office Supervision
- Concierge Assistance
- Verbal and Written Communication
- Resolving Issues
Timeline
Manufacturing Associate
Person And Covey
03.2021 - Current
Filler's Assistant
American Fruits And Flavors
10.2018 - 12.2020
Night Auditor
Residence Inn By Marriott
07.2015 - 06.2018
Night Auditor
Courtyard By Marriott
11.2014 - 07.2015
Front Desk Agent
Fairfield Inn By Marriott
02.2013 - 08.2014
High School Diploma -
Saugus High School