Adam Hannold
Pittsburgh,PA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Regional Service Supervisor
UniFirst
New Kensington, PA
06.2021 - Current
- I was enthusiastically welcomed back to UniFirst Corporation after position was eliminated at RDFC due to COVID-19 pandemic
- Role of District Service Supervisor was changed to Regional Service Supervisor during absence.
Credit Analyst
Regional Development Funding Corp
Pittsburgh, PA
10.2018 - 06.2020
- Performed annual risk ratings of entirety of RDFC's loan portfolio of approximately 150 loans in SBA's 504 and EDA loan programs
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Also assisted clients in loan applications, documentation collection, loan application review and loan closing processes with RDFC and SBA
- Made decisions and recommendations about extending lines of credit.
- Contacted customers and requested financial documentation.
- Complied with internal controls and government regulations.
- Improved understanding of financial statements, which helped in assessing risk.
- Gathered loan documentation for underwriting.
- Completed additional office management and operational duties for organization, as assigned
- Demonstrated respect, friendliness and willingness to help wherever needed.
District Service Manager
UniFirst Corporation
New Kensington, PA
08.2017 - 10.2018
- Promoted from District Service Supervisor to District Service Manager with UniFirst in 2017
- Managed five Route Sales Representatives (RSR) within company, each charged with servicing approximately 100 accounts per week
- Gained experience in aspects of HR dealing with personnel management, conflict resolution, performance issues, etc.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
- Maintained customer relations and acted as liaison between RSR and customers when complaints, mistakes were reported
- Performed weekly good-will visitations with customer accounts to ensure accurate billing, consistent and proper performance of RSRs, address any issues and concerns, and give customer accounts confidence that their needs were being met and exceeded
- Managed RSR cash-ins at end of each business day to balance invoices and any payments received
District Service Supervisor
UniFirst Corporation
New Kensington, PA
06.2015 - 08.2017
- Worked with Route Sales Representatives (RSRs) to ensure seamless service when assigned RSR was taking PTO, injured, or unable to perform their normal duties
- Visited approximately 100-125 accounts/week throughout Southwest PA, Southeast Ohio and Northern West Virginia
- Conducted exemplary customer service, ensuring that each account was appropriately maintained and happy with their service
- Handled customer complaints and inquiries.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Able to focus and execute all job functions as assigned in high-volume work environment with few errors
- Remained flexible with position, with duties and tasks changing daily, sometimes at last minute
Petty Officer Third Class
United States Naval Service
Charleston, SC
12.2014 - 05.2015
- Cultivated leadership skills in team environment, working with broad range of individuals from even broader range of backgrounds
- Nurtured sense of responsibility, integrity and adaptation to stressful and demanding situations
- Appointed section leader, charged with 30 recruits during basic training, based on both leadership and mentorship skills in relation to those recruits around me, as well as ability to lead by example
- Gained experience in organizational skills, time management and working well under pressure
- My time in the military was cut short because of an unforeseen family emergency
- Received an honorable discharge from my service.
Operations Associate
Dick’s Sporting Goods
Pittsburgh, PA
01.2013 - 12.2014
- Management of inventory, organizing and stocking shelves, pricing items and performing other duties
- Assisted in unloading delivery trucks, ensuring all items were accounted for in delivery, relocated items to appropriate specifications within store warehouse
- Although not in title, I did assist in managing other operations associates during shift and prided myself in ability to lead by example
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Performed all aspects of position as well as additional tasks to upmost satisfaction of supervisors
Education
Bachelor of Science - Business Administration
Slippery Rock University
05.2012
Skills
- Microsoft Office
- Credit Analysis
- Customer service
- Management
- Performance Feedback
- Customer Loyalty
- Employee Motivation
- Friendly and Relatable
Timeline
Regional Service Supervisor
UniFirst
06.2021 - Current
Credit Analyst
Regional Development Funding Corp
10.2018 - 06.2020
District Service Manager
UniFirst Corporation
08.2017 - 10.2018
District Service Supervisor
UniFirst Corporation
06.2015 - 08.2017
Petty Officer Third Class
United States Naval Service
12.2014 - 05.2015
Operations Associate
Dick’s Sporting Goods
01.2013 - 12.2014
Bachelor of Science - Business Administration
Slippery Rock University
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