Adam Har-Shemesh

• Facilitated smooth operations by effectively interacting with a high volume of passengers, averaging around 400 individuals per instance.
• Performed exceptionally well as part of a pressured team setting, ensuring adherence to security protocols and demonstrating professional conduct while delivering top-notch service.
• Created presentations summarizing key findings from research projects conducted by departmental teams.
• Participated in regular meetings with upper management regarding progress updates on current initiatives.
• Supervised subordinate staff in carrying out daily duties and activities.
• Implemented new technologies to enhance workplace productivity levels.
• Provided guidance to team members on how to effectively complete tasks within established timelines.
• Responded promptly to customer inquiries or complaints in a polite manner.
• Identified needs of customers promptly and efficiently.

• Addressed inquiries, mitigated logistical challenges, and fostered customer satisfaction.
• Answered guest questions regarding local area, facilities and amenities.
• Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
• Kept updated records of guest feedback forms in order to measure service quality over time.
• Ensured compliance with safety regulations within the workplace by following established guidelines.
• Prepared reports detailing customer satisfaction surveys and other data pertaining to concierge services.
• Performed administrative duties such as filing paperwork related to concierge service transactions.
• Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.

Executed assignments under challenging field conditions as a Military Photographer

Building and conducting training sessions in English for foreign officers.

• Planned and obtained original shots using innovative thinking and new techniques.
• Saved and archived images and maintained master image library for future use.
• Worked with design team to align photography with project specifications.
• Train assistants on proper use of photography equipment and techniques used in the industry.
• Attend workshops or seminars related to photography techniques and technology advancements.