Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adam Harmon

Bethalto,IL

Summary

Driven and hardworking customer service professional with over 8 years of direct experience in several industries. I have a proven track record with schedule creation and management, event planning and scheduling, handling customer complaints and inquiries, assisting coworkers/supervisors with streamlining business operations, as well as fundraising and cash handling. Looking to use my years of experience to help an organization run optimally by working a support role.

Overview

7
7
years of professional experience

Work History

Client Services Professional

H&r Block
02.2024 - Current
  • Responded proactively and positively to rapid change.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Collected and documented client documentation and entered client information into the tax database for use in consultations.
  • Proactively called current and past clients to confirm appointments, or schedule/reschedule appointments for tax consultations.
  • Maintained and monitored the schedule for the tax pros, scheduling new appointments, adding in time for data entry and relaying schedule information to new and returning clients.
  • Worked collaboratively with the tax pros to ensure that all client needs are met both when they are in office and when they are not, through meetings and clear and concise written and verbal communication.
  • Utilized active listening skills to identify customer needs and provide appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Promptly responded to inquiries and requests from prospective customers.
  • Maintained accurate record-keeping with proactive attention to client information updates.

Event Coordinator

Delta Chi Fraternity
11.2016 - 11.2019
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Developed detailed event reports, documenting all aspects of each event.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Coordinated schedules and timelines for events.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Trained and supervised event staff to complete tasks on time.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Created and maintained event expenditures, budgets and timelines in job-related software.

Personal Assistant to the Owner

Weather Vane Ice Creme
05.2017 - 08.2019
  • Created and managed office systems to efficiently deal with documentation.
  • Displayed absolute discretion at handling confidential information.
  • Enabled informed decision making for the owner by providing valuable insights based on thorough research on industry trends or potential opportunities.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
  • Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
  • Filed paperwork and organized computer-based information.
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Optimized time management for the owner with effective calendar organization and event coordination.
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.

Education

Bachelors - Political Science

University of Illinois At Urbana-Champaign
Champaign, IL
05.2020

Bachelors - Communications

University of Illinois At Urbana-Champaign
Champaign, IL
05.2020

Skills

  • Microsoft Office
  • Teamwork and Collaboration
  • Database Management
  • Money handling abilities
  • Data Management
  • Calm Under Pressure
  • Relationship Building
  • Complaint Investigation
  • Business Development
  • Policies and Procedures Adherence
  • POS systems expert
  • Project management abilities
  • Data Entry
  • Multi-Line Phone Systems

Timeline

Client Services Professional

H&r Block
02.2024 - Current

Personal Assistant to the Owner

Weather Vane Ice Creme
05.2017 - 08.2019

Event Coordinator

Delta Chi Fraternity
11.2016 - 11.2019

Bachelors - Political Science

University of Illinois At Urbana-Champaign

Bachelors - Communications

University of Illinois At Urbana-Champaign

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Adam Harmon