Networking professional with CompTIA A+ and Cisco Certified Support Technician (CCST) certifications, complemented by experience as a Cisco CCNA Teacher Assistant at DCIA. Proficient in Cisco IOS configuration and troubleshooting, with hands-on expertise in VLANs, OSPF, DHCP, ACLs, and inter-VLAN routing. Capable of conveying complex networking concepts clearly, supported by a strong customer service background. Ideal for roles in 24/7 network operations centers focused on incident response and technical problem-solving.
Supported instructors and students in CCNA course within hands-on lab settings.
Assisted with lab setup and troubleshooting to enhance learning experiences.
Guided students through core networking concepts, including routing and switching.
Reinforced understanding of VLANs, subnetting, and network protocols.
Provided both 1-on-1 and group support to clarify complex Cisco IOS configurations.
Prepared learners for CCNA exam through targeted assistance and resources.