Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

Adam Hart

Washington,DC

Summary

Networking professional with CompTIA A+ and Cisco Certified Support Technician (CCST) certifications, complemented by experience as a Cisco CCNA Teacher Assistant at DCIA. Proficient in Cisco IOS configuration and troubleshooting, with hands-on expertise in VLANs, OSPF, DHCP, ACLs, and inter-VLAN routing. Capable of conveying complex networking concepts clearly, supported by a strong customer service background. Ideal for roles in 24/7 network operations centers focused on incident response and technical problem-solving.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cisco CCNA Teacher Assistant

DCIA
Washington, DC
07.2025 - Current

Supported instructors and students in CCNA course within hands-on lab settings.
Assisted with lab setup and troubleshooting to enhance learning experiences.
Guided students through core networking concepts, including routing and switching.
Reinforced understanding of VLANs, subnetting, and network protocols.
Provided both 1-on-1 and group support to clarify complex Cisco IOS configurations.
Prepared learners for CCNA exam through targeted assistance and resources.

Student Intern

DCIA
Washington, DC
06.2024 - 04.2025
  • Completed structured training in CompTIA A+ fundamentals, focusing on PC hardware and operating systems.
  • Applied technical knowledge through hands-on lab exercises for hardware installation and troubleshooting.
  • Gained networking experience in CCNA program, working with Cisco routers and switches.
  • Built and configured VLANs, inter-VLAN routing, DHCP, OSPF, ACLs, and EtherChannel in lab settings.
  • Collaborated with classmates on real-equipment network setups to enhance problem-solving skills.
  • Prepared for CompTIA A+ and Cisco CCNA certifications to strengthen career readiness.

Server

Gordon Biersch Brewery/Restaurant
Washington, DC
08.2018 - 02.2020
  • Enhanced guest experiences through effective communication and suggestive selling.
  • Managed multiple tables efficiently while ensuring accurate order entry into the Point-of-Sale system.

Server

Rosa Mexicano
Washington, DC
03.2017 - 08.2018
  • Boosted customer satisfaction by providing detailed menu explanations and recommendations.
  • Prepared dining areas meticulously for optimal guest experience.

Host, Server

Gordon Biersch Brewery/Restaurant
Washington, DC
07.2014 - 02.2017
  • Efficiently managed seating arrangements to maximize venue capacity.
  • Fostered positive guest interactions to ensure high levels of satisfaction with service quality.

Education

High School Diploma -

Dr. Henry A Wise Highschool
Upper Marlboro, MD
05-2011

Skills

  • TCP/IP networking, VLANs, OSPF, DHCP, ACLs, NAT
  • IPv4/IPv6 addressing, subnetting, and supernetting
  • Router and switch configuration (hands-on CCNA labs)
  • Inter-VLAN routing and EtherChannel setup
  • Incident triage, troubleshooting, and escalation in 24/7 environments
  • PC hardware installation, upgrades, and troubleshooting (A prep)
  • Operating system support (Windows, Linux basics)
  • Command-line interface (Cisco IOS, basic CLI navigation)
  • Customer service, call center-style communication, and documentation
  • Team collaboration in lab-based IT projects
  • Preparing for Cisco CCNA (exam scheduled Sept 18, 2025)

Certification

  • Cisco Certified Network Associate (CCNA Networking), Exam Scheduled September 18th 2025
  • Cisco Certified Support Technician Networking (CCST Networking), Issued 2/19/2025
  • Six Sigma Yellow Belt Certification, Issued 11-2024
  • CompTIA A+ Certification, Issued 9/13/2024 (Expires 9/13/2027)
  • Six Sigma White Belt Certification, Issued 6-2024

References

References available upon request.

Timeline

Cisco CCNA Teacher Assistant

DCIA
07.2025 - Current

Student Intern

DCIA
06.2024 - 04.2025

Server

Gordon Biersch Brewery/Restaurant
08.2018 - 02.2020

Server

Rosa Mexicano
03.2017 - 08.2018

Host, Server

Gordon Biersch Brewery/Restaurant
07.2014 - 02.2017

High School Diploma -

Dr. Henry A Wise Highschool