Adam Hartung

Dynamic professional with over 18 years of experience in sales, service, and training. Proven success in developing and enhancing training programs, with a strong background in customer sales and service, communication, consulting, and relationship building. Skilled at leading teams, managing client relationships, and collaborating with leadership teams. Excellent verbal, written, and interpersonal communication skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Learning and Development:

• Experienced in learning and development, training, coaching, and mentoring.
• Facilitated essential learning paths for tellers, bankers, and bank managers in both virtual and in person classes
• Facilitated new hire onboarding, and quarterly training for home mortgage customer service, home preservation, account resolution and CCRG departments.
• Consulted on needs assessments and identifying skill gaps leading to the design and implementation of skill set workshops.
• Mentored and coached L&D consultant to be promoted to Sr. L&D Consultant.

Financial Service Expertise:

• Sales and service of personal and business credit products; credit cards, line of credit, personal/business loans, auto loans, home equity loans and home equity line of credit.
• Sales and service of personal and business deposit products; checking and savings accounts, CDs, and money market accounts.
• Lead training in both virtual and in person environments on the sales and service of financial products for classes up to 35 employees.

Management and Leadership:

• Managing direct reports, leading teams of up to 15 employees across 2 locations simultaneously.
• Conducted 1 on 1 coaching and development of employees on a weekly basis resulting in meeting and exceeding quarterly sales goals.
• Provided in-the-moment feedback as skills gaps were identified from formal and informal observations.
• Coached and mentored multiple direct reports to earn promotions.
• Responsible for management of the financial budget on a quarterly basis.
• Responsible for hiring and termination, staffing, and scheduling of employees.
• Collaborated with other managers and leadership to identify and recommend opportunities for process improvement and risk management.

Communication and Relationship Building:

• Proven ability to communicate effectively with individuals at all levels.
• Demonstrated success in fostering open and transparent communication across diverse organizational levels, ensuring a collaborative and inclusive work environment.
• Skilled in customizing communication approaches to effectively connect with the target audience, promoting comprehension and active engagement.

Experience cultivating relationships with clients and acting as a trusted advisor.

• Established a track record of building and maintaining strong, long-term relationships with clients by consistently delivering value and exceeding expectations.
• Recognized as a trusted advisor, providing strategic guidance and solutions that align with client goals and enhance overall satisfaction.
• Applied consultative skills to understand client needs, identify opportunities for collaboration, and effectively address concerns, contributing to high client retention rates.