Adam Hawkins
Dayton,OH
Summary
Dynamic professional with a proven track record at Tru Hotel, excelling in customer service and problem-solving. Skilled in Microsoft Office and guest relations, I have significantly enhanced guest experience and team cohesion. Known for exceptional leadership and administrative abilities, I consistently deliver positive outcomes in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Tru Hotel
03.2024 - 07.2024
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
Sales Associate
Hidden Falls Nursery & Garden Center
10.2014 - 10.2015
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Soldier
U.S. Army Active Duty
07.2005 - 09.2014
- Secured and protected military property, assets, and personnel.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Coached and mentored new recruits for motivated, high-performing teams.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Drove mission success by effectively utilizing intelligence data gathered from various sources for informed decision-making during operations.
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
Education
GED -
Stebbins High School
Dayton, OH06.2000
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Guest Relations
- Oral and written communications
- Listening Skills
- Administrative Skills
- Microsoft Office
- Front Office Support
- Administrative Support
- POS Systems
- Clerical duties
- Registration processing
- Sales expertise
- Training and mentoring
- Conflict and issue documentation
- Conflict Management
- Word Processing
- Supply Replenishment
- Information Protection
- Safety and security procedures
- Transportation information
- Reporting capabilities
- Property Management Systems
- Lobby oversight
- Guest amenities
- Problem-Solving
- Teamwork and Collaboration
- Detail Oriented
- Office Organization
- Team Supervision
- Nightly Audits
- Data Gathering
- Staff Supervision
- Staff Scheduling
Timeline
Front Desk Agent
Tru Hotel
03.2024 - 07.2024
Sales Associate
Hidden Falls Nursery & Garden Center
10.2014 - 10.2015
Soldier
U.S. Army Active Duty
07.2005 - 09.2014
GED -
Stebbins High School
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