Adam Hecht
Pittsburgh,PA
Summary
Versatile Director of Sales Operations committed to accomplishing performance objectives with special focus on business revenue, customer satisfaction and managing day-to-day operations. Offering 19 years of comprehensive experience providing support in business operations and conducting business processes. Recognized for developing best practices to maximize sale initiatives and setting new standards for expectations.
Overview
19
19
years of professional experience
Work History
Director of Sales
Stockman Lawnscape, Inc.
04.2019 - 10.2023
- Demonstrated exceptional leadership by building, mentoring, and managing a design and sales team of professionals, fostering a culture of excellence, accountability, and a growth mindset.
- Tracked key performance indicators (KPIs) to ensure crews (30 employees) met their budgetary and timeline goals, resulting in increased profitability by optimizing workforce utilization and improving operational efficiency's.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Drove a 450% increase in annual sales revenue, taking it from $1 million to $5.5 million in under five (5) years by successfully estimating, bidding and winning commercial and residential accounts.
- Established and negotiated relationships with vendors to ensure the procurement of the highest quality supplies and services.
- Managed with the priority of quality control to ensure high levels of customer satisfaction, maintaining positive client relationships, and leading to high ROR (rate of return).
Owner/Operator
Hecht's Landscaping and Design
03.2014 - 03.2019
- Spearheaded all aspects of sales, production, budgeting, purchasing, and management, ensuring seamless operations and consistent growth.
- Developed and executed short and long-term growth plans, resulting in sustained business expansion.
- Trained, managed, and cultivated relationships with employees and subcontractors, leading to increased productivity and quality of work, and achieved rigorous but realistic growth goals.
- Prioritized customer satisfaction through collaboration with clients to design and customize landscapes through clear communication of budget, schedule, and outcomes equating to exceptional service.
- Conducted ongoing reviews with accountants, employees, and multiple data points to implement lean management practices, optimizing efficiency.
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
General Manager
Paladina Landscaping
03.2013 - 02.2014
- Directed and mentored project managers and field employees, fostering a culture of clear communication and accountability.
- Orchestrated sales, design, production, and overall management operations.
- Partnered with subcontractors to ensure all aspects of the job were of the highest quality and completed on time and within budget.
- Conducted a thorough review of the company's organizational techniques in bidding and billing, implementing lean management practices.
General Manager - Pittsburgh Division
Denison Landscaping, Inc.
03.2009 - 02.2013
- Established & managed daily operations and sales for a new secondary office location in Pittsburgh, Pennsylvania.
- Led, trained, and managed a team of (2) project managers and (25) field employees.
- Cultivated enduring partnerships with industry leaders such as Ryan & Heartland Homes (NVR) through the delivery of top-quality work and exceptional customer service.
- Responsible for all of the regional landscape sales and production, achieving a remarkable 300% increase in annual sales.
- Proactively negotiated vendor relationships and pricing to enhance customer experiences.
Various Sales & Management Positions
Various Employeers
03.2005 - 02.2009
Education
Bachelor of Science - Landscape Contracting and Management, Design/Build
The Pennsylvania State University
University Park, PA12.2004
Skills
- Account Management
- Collaborative mindset
- Customer Complaint Resolution
- Direct Sales
- Efficient in the reading of site, grading & overall design plans
- Estimating & Bidding
- Operations Management
- Price Schedules
- Relationship Building
- Staff Training
Additional Training And Skills
- Completed 30-hour OSHA training, ensuring a safe work environment
- Successfully completed a 52-week Lean Management course, optimizing operational efficiency
- Proficient in Microsoft Office Suite, facilitating effective communication and documentation
- Skilled in reading site and grading plans, contributing to precise project execution
- Expertise in drainage solutions, mitigating potential landscaping issues
Timeline
Director of Sales
Stockman Lawnscape, Inc.
04.2019 - 10.2023
Owner/Operator
Hecht's Landscaping and Design
03.2014 - 03.2019
General Manager
Paladina Landscaping
03.2013 - 02.2014
General Manager - Pittsburgh Division
Denison Landscaping, Inc.
03.2009 - 02.2013
Various Sales & Management Positions
Various Employeers
03.2005 - 02.2009
Bachelor of Science - Landscape Contracting and Management, Design/Build
The Pennsylvania State University
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