Adam Helmstetter
Marrero,LA
Overview
14
14
years of professional experience
Work History
HHR Lead Tech for Fairgrounds OTB and Casinos
Churchill Downs
Kenner, LA
05.2022 - Current
Maintain, repair, and upgrade, all 440 Historical Horse Racing devices across eleven locations in south Louisiana. In addition, since August 2024, I was the Lead Video Poker Tech performing the same duties on 985 VGDs in those same locations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
Seminar Instructor/ Field Tech
Advanced Gaming Distributors
Kenner, LA
02.2011 - 05.2022
- Travel throughout Louisiana training all new hires to the video gaming industry, and statewide software and hardware upgrades and installation to video game devices.
- Coached individuals who were struggling with concepts taught during the seminar.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Belle Chasse High School
Belle Chasse, LA05-1998
Skills
- Equipment maintenance
- Technical troubleshooting
- Software testing
- Hardware installation
- System upgrades
- Customer service
- Employee training
- Problem solving
- Innovative thinking
- Attention to detail
- Time management
- Friendly, positive attitude
- Public speaking
- Critical thinking
- Team building
Timeline
HHR Lead Tech for Fairgrounds OTB and Casinos
Churchill Downs
05.2022 - Current
Seminar Instructor/ Field Tech
Advanced Gaming Distributors
02.2011 - 05.2022
High School Diploma -
Belle Chasse High School