Adam Herr
Houston,TX
Summary
Customer-oriented Deli Clerk with several years of hands-on experience preparing food for customers. Versed in safely operating deli equipment and pricing and packaging food items. Genuine and welcoming individual motivated to maintain customer satisfaction and contribute to business success. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
26
26
years of professional experience
Work History
Deli Clerk
Krogers Grocery Store
Houston, TX
11.2023 - 05.2024
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Inspected labels on deli products to verify accuracy of pricing.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health and safety standards while preparing food.
- Stocked shelves with fresh items daily.
- Assisted customers with selecting products from the deli case or menu board.
- Rotated product on shelves to ensure freshness.
- Operated cash register accurately and efficiently for customer transactions.
- Utilized point-of-sale system to process payments from customers.
- Greeted customers in a friendly and professional manner.
- Offered suggestions for additional items that would complement customer's order selections.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Maintained cleanliness of the deli area and equipment.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Offered samples to promote and upsell specials.
- Sliced meats and cheeses and weighed deli items for customers.
- Documented and entered special orders for event catering and party trays.
Deli Clerk
Jimmie John's
Houston, Texas
06.2020 - 11.2023
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Adhered to health and safety standards while preparing food.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Utilized point-of-sale system to process payments from customers.
- Greeted customers in a friendly and professional manner.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Prepared all food orders according to customer specifications.
- Offered suggestions for additional items that would complement customer's order selections.
- Adhered to health regulations regarding food handling and sanitation standards.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Maintained cleanliness of the deli area and equipment.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Sliced meats and cheeses and weighed deli items for customers.
- Followed recipes and customer requests to prepare meals.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Processed payments on cash register and counted back bills and change to patrons.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Retail Sales Associate
Burkes Outlet Bealls
Spring, Texas
10.2014 - 06.2020
- Completed transactions in an efficient manner while providing excellent customer service.
- Processed returned merchandise according to company policies.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Promoted special offers and discounts to encourage additional purchases.
- Handled customer complaints in a professional manner.
- Demonstrated knowledge of store products and services.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Operated point-of-sale systems accurately to process payments from customers.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
- Greeted customers upon entering the store and provided assistance.
- Assisted customers with finding the right product for their needs.
- Organized displays to attract customers and promote sales.
- Stocked shelves with merchandise according to company standards.
- Helped customers by answering questions and locating merchandise.
- Created price tags and merchandise signs for new items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Initiated friendly conversation with customers to determine level of assistance required.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Utilized point-of-sale systems efficiently, ensuring accurate pricing and inventory management.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Answered questions about current promotions and resolved issues according to store policies.
- Provided excellent customer service, resolving issues and answering queries promptly.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Processed and organized shipments, restocking merchandise on the sales floor promptly.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
Senior Assistant Store Manager
Blockbuster Entertainment
Humble, Texas
02.2004 - 10.2014
- Developed goals for store personnel that aligned with corporate objectives and monitored progress towards those goals.
- Recruited, trained, coached and supervised staff members to ensure high performance standards were met.
- Ensured compliance with company policies and procedures while providing excellent customer service.
- Provided feedback on the performance of team members in order to maximize their potential.
- Performed daily store operations, including opening and closing procedures, stocking shelves, cashiering, and inventory management.
- Resolved customer complaints promptly and efficiently to ensure a positive shopping experience for customers.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented campaigns and promotions to help with developing goods and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
Burger King
Spring, Texas
07.2002 - 02.2004
- Developed strategies for improving customer satisfaction ratings.
- Resolved customer complaints efficiently and effectively.
- Provided guidance to staff on operational matters, resolving issues as they arise.
- Ensured that quality control standards were met by monitoring performance against established goals.
- Trained new hires on company policies and procedures.
- Reviewed employee performance regularly providing feedback to help them reach full potential.
- Coached employees to work together to carry out daily functions and meet service objectives.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Assisted with interviewing and hiring of employee team members with appropriate skills.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Assistant Manager
Pancho's Mexican Buffet
Beaumont, Texas
01.2001 - 07.2002
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
Restaurant Co-Manager
Wendys Fast Food
Beaumont, Texas
11.1998 - 01.2001
- Ordered food supplies needed for day-to-day operations.
- Evaluated employee performance on a regular basis through observation techniques.
- Implemented cost control measures designed to reduce waste and improve operational efficiency levels.
- Recruited, interviewed, hired, trained, evaluated, and disciplined staff members.
- Managed daily operations, including scheduling shifts and assigning tasks to employees.
- Inspected dining areas regularly to ensure cleanliness standards were met.
- Provided guidance to team members on how to handle difficult situations with customers.
- Ensured compliance with health and safety regulations in the kitchen area.
- Developed and implemented staff training programs to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Conducted weekly inventory of supplies and food items.
- Prepared reports on restaurant performance and profitability metrics.
- Assisted the Restaurant Manager in supervising staff and providing training when necessary.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Optimized profits by controlling food, beverage and labor costs.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Trained new employees to perform duties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
GED -
Clear Lake High School
Houston, TXSkills
- Recruiting and interviewing
- Employee Performance Evaluations
- Operations Management
- Task Delegation
- Product and service knowledge
- Employee Scheduling
- Staff Development
- Staff Management
- Money Handling
- Recruitment and hiring
- Retail Operations Management
- Staff Training and Development
- Customer rapport
- Employee performance evaluation
- Orientation and training
- Customer Relations
- Customer Service
- Professionalism
- Positive Attitude
- Time Management
- Adaptability
- Staff Training
- Teamwork and Collaboration
- Problem-solving abilities
- Task Prioritization
Accomplishments
- Employee of the month.
- Top entertainment sales record.
- Top credit card recruiter.
References
References available upon request.
Timeline
Deli Clerk
Krogers Grocery Store
11.2023 - 05.2024
Deli Clerk
Jimmie John's
06.2020 - 11.2023
Retail Sales Associate
Burkes Outlet Bealls
10.2014 - 06.2020
Senior Assistant Store Manager
Blockbuster Entertainment
02.2004 - 10.2014
Assistant Manager
Burger King
07.2002 - 02.2004
Assistant Manager
Pancho's Mexican Buffet
01.2001 - 07.2002
Restaurant Co-Manager
Wendys Fast Food
11.1998 - 01.2001
GED -
Clear Lake High School