Adam Hickenbottom
Mount Pleasant,Iowa
Summary
Dynamic professional with a strong background as a Spiral Operator at Continental, excelling in machine operation and safety compliance. Recognized for enhancing team performance through effective training and fostering collaboration. Proven problem-solver with a commitment to continuous improvement and a strong work ethic, ensuring high-quality production outcomes.
Overview
13
13
years of professional experience
Work History
Spiral Operator
Continental
Mount Pleasant, IA
04.2014 - 06.2025
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Maintained organized work area by cleaning and removing hazards.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
Service Writer
Heartland Harley Davidson
Burlington, IA
01.2012 - 04.2014
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Logged work orders and change orders into Software database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
- Consulted with customers to assess service requirements and produce accurate orders.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Provided Timespan job status reports to promote quick and accurate service.
Education
GED - General Studies
Mount Pleasant Community High School
Mount Pleasant, IA05.2005
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Machine operation
- Efficient multitasking
- Effective communication
- Valid Driver's license
- Safety compliance
- Forklift operation
- Hand and power tools
- Production work
- Heavy lifting
- Production procedures
- Hand-eye coordination
- Issue resolution
- Customer service
- Advanced troubleshooting
- Strong work ethic
- Teamwork and communication
- Positive attitude
- Good communication
- Punctual and reliable
- Following instructions
- Computer skills
- Incident reporting
- Continuous improvement
- Hand and foot coordination
- Mechanical understanding
Accomplishments
Diverse in many job aspects from working in customer service and sales to production work and flow to shipping department with multiple forktruck operating experience. Great work ethic and in performing the job correctly and efficiently. Dedicated to the company/business I work for and always on time.
Timeline
Spiral Operator
Continental
04.2014 - 06.2025
Service Writer
Heartland Harley Davidson
01.2012 - 04.2014
GED - General Studies
Mount Pleasant Community High School