Adam Hicks
Houston,TX
Summary
Serviced-focused Manager, with 10+ years experience dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Daiq's
06.2021 - 10.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and processed payroll.
- Responsible for ordering food, liquor, and supplies.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Promoted business on live television, with drink demonstrations and food tasting, with several local news stations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Cane Rosso
10.2018 - 05.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Server, Bartender, Corporate Trainer
Cheesecake Factory Inc
02.2011 - 10.2018
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Created training programs and instructional materials to further educate personnel.
- Prepared educational materials such as module summaries, videos and informational packets.
- Authored, updated and implemented training procedures.
- Reviewed effectiveness of programs and proposed updates to maximize success.
- Coached new managers on store procedures, policies and customer service.
- Provided coaching and mentoring to employees.
Skills
- Expense Control
- Inventory Control
- Business Administration
- Vendor Sourcing
- Staff Supervision
- Loss Prevention
- Schedule Management
- Team Leadership
- Knowledge of 6 POS Systems
Timeline
General Manager
Daiq's
06.2021 - 10.2023
Assistant Manager
Cane Rosso
10.2018 - 05.2021
Server, Bartender, Corporate Trainer
Cheesecake Factory Inc
02.2011 - 10.2018