Adam Hill
Philadelphia,PA
Summary
Versatile professional with extensive experience in hosting, clerical work, and customer service. Skilled in data analysis, communication, and interpersonal relations. Proven Security Monitor with quick instincts, capable of overseeing physical, monetary, and personnel assets, and creating effective policies. Experienced in training team members for optimal performance. Customer Service Representative with strong communication and problem-solving abilities, focused on enhancing customer experiences and loyalty. Dependable Cook with expertise in food preparation, safety, and presentation in fast-paced environments, skilled in multitasking and recipe management.
Overview
9
9
years of professional experience
Work History
Payroll Specialist Representative
SnapNurse
03.2022 - 07.2024
- Pre-screened resumes prior to sending to corporate hiring managers for consideration
- Completed human resource operational requirements by scheduling and assigning employees
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets.
- Provided customer service to employees regarding payroll inquiries and issues.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Remote Customer Service Representative
Direct Interactions
02.2021 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Security Officer
Sunstates Security
01.2020 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Sales Representative
Sprint
02.2019 - 01.2021
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Host
Olive Garden
06.2016 - 02.2019
- Greeted guests warmly and escorted them to their tables
- Managed reservations and waitlists efficiently using OpenTable
- Coordinated with servers and kitchen staff to ensure seamless service
- Handled guest inquiries and resolved complaints in a professional manner
- Maintained a clean and organized front-of-house area
- Assisted with setting up and breaking down dining areas for events
- Trained new hosts on company policies and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Office Assistant
City of Fort Worth
09.2015 - 06.2016
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling a range of routine and special requirements.
Customer Service Representative
Gen 3 Electric and HVAC
07.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
St. Stephen's Episcopal
Austin, TX06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Report Writing
- Incident Reporting
- General security
- Payroll Processing
- Time sheet review
- Payroll Administration
- Positive Attitude
- Team Oriented
- Strong Work Ethic
- Quick Learner
- Fast-Paced Environment
Timeline
Customer Service Representative
Gen 3 Electric and HVAC
07.2024 - Current
Payroll Specialist Representative
SnapNurse
03.2022 - 07.2024
Remote Customer Service Representative
Direct Interactions
02.2021 - 03.2022
Security Officer
Sunstates Security
01.2020 - 01.2022
Sales Representative
Sprint
02.2019 - 01.2021
Host
Olive Garden
06.2016 - 02.2019
Office Assistant
City of Fort Worth
09.2015 - 06.2016
High School Diploma -
St. Stephen's Episcopal