Adam Holland
Ocean Springs,MS
Summary
Dedicated and High-performing Automotive Sales Manager with over 18 plus years in the automotive industry. A highly Motivated individual with experience in customer service and sales with strong communication and interpersonal skills for providing superior customer service with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
19
19
years of professional experience
Work History
General Sales Manager
Infiniti Of South Mississippi
11.2023 - Current
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained extensive knowledge of company products and services.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Managed sourcing, purchasing and showroom delivery of pre-owned inventory.
- Marketed successfully through social media at no additional cost to dealership.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Used Car Sales Manager
Greenway Kia Of Hickory Hollow
06.2023 - 11.2023
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
General Sales Manager
Auto Group South
12.2020 - 07.2023
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit
- Held daily meetings with General Manager to review sales versus objectives, needs and growth opportunities and resolve customer complaints to achieve overall gross profit and customer service objectives
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Leveraged eLeads, Cars.com, CarFax Advantage,DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive used car sales
- Managed a used car inventory with an average of 80 automobiles in stock on a hard 60 day turn which includes, buying, wholesaling, reconditioning, merchandising, and pricing according to market in order to maximize sales volume and profit
- Managed all incoming internet leads, incoming phone calls, and all sales staff follow up. Including spending a lot of time in the CRM and making minimum of 20 calls,texts,and emails a day
- Managed all social media accounts to drive sales
- Handled customer relations issues, focusing on quick resolutions and unmatched customer satisfaction
- Submitted all deals to to array of lenders in order to secure financing for all types of credit situations
General Manager/Managing Partner
Coastal Auto Brokers
06.2015 - 01.2020
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and
- Managed used car inventory maintaining a hard 60 turn on used vehicles.
- Managed all internet leads and incoming phone calls. Also, monitored outbound calls and sales follow up.
- Managed all assets in VAUTO including merchandising, reconditioning, and pricing based off current market standards.
- Closely monitored all activity in CRM, as well as closing percentages and opportunities.
- Promoted used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Maintained up-to-date knowledge of competitor products and market pricing
- Held one-on-one meetings with sales staff to identify selling hurdles and offered insight, including training into how best to remedy such issues.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Developed and maintained strong relationships with all lenders
- Purchased all pre-owned inventory thru In-Lane Auctions, Virtual Auctions including simulcast,edgepipeline and ACV
- Managed transportation for all inventory including wholesales heading to auction
- Managed service department to ensure all vehicles were inspected and repaired to meet company policies
- Analyzed market trends and competitor activities to create competitive advantages.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Structure deals to submit for lender approval
- Maintained documentation for all purchases.
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
Used Car Buyer
Multiple Franchise & Independent Dealers
04.2009 - 07.2015
- Cultivated relationships with wholesalers to increase inventory availability.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Collaborated with sales team to identify and fulfill dealerships inventory needs
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Managed and maintained all vehicle purchases including but not limited to transportation, submitting Auction BOS to accounting for vehicles to be paid for and stocked into inventory in timely manner
- Communicated with all managers on purchased units needs for reconditioning to ensure quick turn around for availability to be sold in timely manner
- Managed and maintained all trade ins and aged units to be wholesaled via auctions or direct to dealer sales
- Developed and maintained buyer/seller relationships thru local auto auction for all wholesale units
Used Car Inventory Manager
DeRussy Motors Chevrolet Buick GMC Pontiac
06.2005 - 04.2009
- Purchase all pre owned inventory through auction and wholesalers
- Managed and dispatched transportation for all auction purchases and wholesale units
- Manage reconditioning process for all pre-owned inventory purchased including trade ins
- Developed and maintained relationships with all vendors including but not limited to PDR, paint touch up, pin-striping, detail, wheel refinishing etc
- Photograph and upload all Pre-owned automobiles for website
- Managed uploads to 3rd party advertising sites
- Maintained excellent relationship with Service Department from management to technicians to streamline reconditioning processes
Education
Auctioneer License - Auctioneering
Mendenhall Auction School
High Point, NC08.2015
High School Diploma -
Long Beach High School
Long Beach, MS05.2005
Skills
- Creating sales strategies
- Sales Goals
- Process and procedure development
- Merchandising operations
- Marketing strategy and budgeting
- Problem resolution
- Team management
- Customer service
- CRM management
- VAUTO management
- Wholesale Operations
- CSI management
- Finance
- Internet Department
- BDC
- Customer Needs Assessments
- Lender Relationships
- Inventory Control Processes
- Vehicle Acquisition (Auction and Development of in House Buying Center)
- Persuasive Negotiations
- Effective Working Relationships
- Market Research
- Business Forecasting
- Reconditioning Oversight
- Inventory Management
- Dealertrack Management
- Proficient in Third Party Advertising (Autotrader,CarGurus,True Car,Carfax Advantage,E Leads, & Carscom
- Proficient in Subprime Lending
- Deal Structuring
- Proficient in Social Media Advertising & Marketing
- Proficient in Route One
- E-Contracting
- Online Auctions
- Active Listening Skills
- Inventory Counts
- Professional Relationships
- Persuasive Selling
- Proficient in Live/Online Auction Purchases(Simulcast,ACV,Edge Pipeline,OVE
References
Erich Black
Asbury Automotive Group (Used Vehicle Director)
615-440-7872
Chris Furrey
Carfax (Business Development Manager)
256-541-6660
Bryan Morris
Long Beach Auto Auction (President/Owner)
228-323-1909
Reese Woodruff
Hyundai Motors America(Metro District Sales Manager)
228-305-0443
Ian Frost
JB REMARKETING (Managing Partner)
251-455-0678
Kenneth Varney
Credit Acceptance Corporation(Market Area Manager)
228-281-0178
Timeline
General Sales Manager
Infiniti Of South Mississippi
11.2023 - Current
Used Car Sales Manager
Greenway Kia Of Hickory Hollow
06.2023 - 11.2023
General Sales Manager
Auto Group South
12.2020 - 07.2023
General Manager/Managing Partner
Coastal Auto Brokers
06.2015 - 01.2020
Used Car Buyer
Multiple Franchise & Independent Dealers
04.2009 - 07.2015
Used Car Inventory Manager
DeRussy Motors Chevrolet Buick GMC Pontiac
06.2005 - 04.2009
Auctioneer License - Auctioneering
Mendenhall Auction School
High School Diploma -
Long Beach High School
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