Adam Holley
Tahlequah,OK
Summary
Strong TSE with proven ability to analyze, diagnose and resolve customer issues. Experienced in providing technical support to end users and resolve technical issues.
Organized and dependable candidate successful at managing multiple priorities and employees with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Fundamentally, my biggest strength is adaptability, though. What skills I do no not currently possess, I can learn.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
Provalus
01.2023 - Current
- Explained technical information in clear terms to promote better understanding for supported agents and remote technicians.
- Provided guidance on installing and troubleshooting existing hardware and electrical components.
- Performed root cause analysis of reported issues to enact corrections.
- Met with team personnel to share details of discovered issues and recurrent complaints.
- Diagnosed and troubleshot hardware, software and network issues.
Bank of America Customer Support
Sitel
01.2022 - 08.2022
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
- Educated customers about available services, products and bank resources.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Monitored transactions for compliance with regulations.
- Monitored and verified suspicious activity on customer accounts.
Overnight Clerk/Manager
Twin Lakes Inn
05.2016 - 03.2021
- Utilized office management software to record and track customer information.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Crew Manager
McDonald's
06.2013 - 07.2014
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Stigler High School
Stigler, OK05.2012
Skills
- Analytical and Methodical
- Technical Support
- Attention to Detail
- Creative Resolutions
- Excellent Customer Service
- Employee Training Background
- Time Management
References
References:
Loralei Weir - 803 - 463 - 6506 - Supervisor at Twin Lakes Inn
Liz Byers - 1-918-264-9756 - Supervisor of Twin Lakes Inn
Brandt Dixon - 918-917-7152 - IT for Sitel (Bank of America Staffer)
Timeline
Technical Support Engineer
Provalus
01.2023 - Current
Bank of America Customer Support
Sitel
01.2022 - 08.2022
Overnight Clerk/Manager
Twin Lakes Inn
05.2016 - 03.2021
Crew Manager
McDonald's
06.2013 - 07.2014
High School Diploma -
Stigler High School